Data Specialist

DATA SPECIALIST

Responsible for independently processing Debit Card or ATM Card orders and performing maintenance for City National Bank cardholders.

WHAT IS THE OPPORTUNITY?

Responsible for independently processing Debit Card or ATM Card orders and performing maintenance for City National Bank cardholders.

WHAT WILL YOU DO?

Process high volume of Debit Card and ATM applications for new City National Bank clients. Process verification of eligibility for Debit Card or ATM Cards requests (i.e., type account and account ownership). Obtain all requirements to process the Debit Card or ATM Application request (i.e., Debit Card Waiver for Non‑Signer). Follow bank’s policies and procedures. Perform QA to ensure cardholder data (CMSe record) was entered correctly. Process Debit Card Maintenance requests (i.e., blocking cards, limit increase, order replacement cards and pins, etc.). Process Non‑Proprietary and Surcharge Fee waiver requests. Internal servicing – support bank wide colleagues with Debit Card or ATM inquiries and research. Process and respond to department incoming calls and email requests. Back‑up coverage for other department processes (as needed). Other duties as assigned.

WHAT DO YOU NEED TO SUCCEED?

Required Qualifications Bachelor’s Degree or equivalent Minimum 3 years of financial services experience Minimum 3 years of direct client service experience Minimum 3 years of bank card operations Additional Qualifications Must have excellent written and verbal skills. Customer Service oriented. Detail Oriented. Organizational Skills. Must have excellent knowledge of Microsoft Office (Word, Excel, Outlook, Adobe) and Salesforce a plus. Must be able to create Excel matrix using formulas. Experience in basic accounting and reconciliation helpful. Ability to work in a fast pace and high volume environment. Must be an analytical thinker, organized, follow procedures and able to make decisions independently. Data input accuracy is crucial.

WHAT'S IN IT FOR YOU?

Compensation Starting base salary: $24.46 - $36.69 per hour. Exact compensation may vary based on skills, experience, and location. Benefits and Perks Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date Generous 401(k) company matching contribution Career Development through Tuition Reimbursement and other internal upskilling and training resources Valued Time Away benefits including vacation, sick and volunteer time Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs Career Mobility support from a dedicated recruitment team Colleague Resource Groups to support networking and community engagement Get a more detailed look at our Benefits and Perks.

ABOUT US

Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us.

INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT

City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. *Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled. Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job. #J-18808-Ljbffr City National Bank