Personal Trainer

Personal Trainer

Company: Cowboys Fit

Directly Reports to: Fitness Manager

Department: Fitness

POSITION OVERVIEW

The Personal Trainer is a member of Cowboys Fit team and plays a key role in the company's overall success by servicing clients and fitness programming, which includes personal training, group training, recovery, supplement sales, member integration and support. In addition to the primary roles and responsibilities described within, each team member embraces and follows the guidelines outlined and plays a vital role in the success of the fitness department, club, and company. The Fitness Team must always represent the company while they are in the clubs and must maintain a professional manner in dealing with fellow staff, members, and guests. Members of the Fitness Team are encouraged to communicate ideas on best practices to their leaders as well as colleagues in other departments.

KEY RESPONSIBILITIES

1. Member Relations

• Create a customer service focused environment and ensure superior customer service through leading by example
• Work with the sales team to integrate members into the club in a timely manner
• Sincerely acknowledge members/guests and be professional in your personal presentation
• Remain well trained and knowledgeable about the company, our services, promotions, and business practices in order to provide members and guests with consistent and accurate information while meeting their specific needs
• Committed to listening to members and guest in order to understand their needs and exceed their expectations

2. Performance

• Execute member communication initiatives that increase member retention, satisfaction and participation in revenue producing services
• Minimum of 50 sessions, $1500 in training sales, and $150 in supplements per month
• Achieve financial performance results through the generation of ancillary service revenues and member retention
• Be proficient in appropriate club software systems (ABC, Outlook, MyZone, etc.)
• All team members are responsible for maintaining their certifications (i.e. PT, CPR/AED) while employed at Cowboys Fit. Submit all paperwork associated with those certifications. Certifications must be accredited through a nationally recognized organization

3. Equipment & Facilities

• Notify the corporate facilities department when physical plant repairs and maintenance are needed and serve as an advocate for getting these issues resolved in a timely manner
• Maintain and implement an equipment cleaning schedule and overall maintenance checklist to ensure all equipment is working and operating
• Maintain a safe, clean, and esthetically appealing physical environment

4. Team Member Relations

• Work in partnership with other members of the Cowboys Fit team and as an integrated member of the Cowboys Fit Community. Contribute to the effective and efficient running of the day-to-day operations of the department and club, as well as the overall success of the business
• Actively participate in meetings and company-wide initiatives and provide feedback and ideas for improving and building all aspects of the business
• Work as part of the overall team by respecting, supporting, and encouraging your co-workers, assisting co-workers and other departments when necessary, and approaching challenges in a creative, positive, and team centered manner
• Remain up to date on all individual, department and company communications by reading all individual and departmental emails and posted signage, as well as checking the company intranet often for important information and updates

This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.

WORK SCHEDULE

This is a full-time position. Your daily schedule may vary throughout the week depending on the needs of the club, the staff, and the members. Your hours will include prime time hours and some weekends and holidays. All members of the fitness team will be required work the last two days of the month. Special events, promotions, and other demands will require some early mornings and late nights. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.