Automotive Service Advisor

Service Advisor (Independent Auto Repair Facility) Join a fast-paced, community-trusted independent repair facility that’s been proudly serving our neighbors for 13+ years and we’re always on the lookout for new talent to help our team grow. We value curiosity, collaboration, and a customer-first approach. If you’re passionate about cars and customer service, we’d love to hear from you. What you’ll do Be the friendly, trusted primary contact for customers, translating vehicle needs into clear, accurate recommendations Educate customers on repairs, timelines, and costs with professionalism and a positive attitude Collaborate with technicians to ensure timely, quality service and transparent estimates Manage appointments and maintain a smooth, efficient workflow in a by-appointment shop Utilize Tek-Metric and other diagnostic resources to support diagnoses and explanations Maintain better than dealership-like professionalism and high customer satisfaction in an independent shop setting Requirements Exceptional customer service and communication skills Clean, insurable driving record; ability to pass background check and drug test 5+ years of experience in the automotive industry Strong automotive knowledge with the ability to clearly explain needed repairs Friendly, courteous, team-oriented, and capable of multi-tasking Proficient computer skills and familiarity with the independent repair sector Tek-Metric fluency or willingness to become proficient What we offer (Why you want to be part of our team) Competitive compensation package Health insurance No weekends (Monday–Friday, 7:30 AM – 5:30 PM) Paid vacations: 1 week then 2 weeks IRA retirement plan with a 3% company match Ongoing training and continuing education Financial support for training, ASE tests, and destination training Paid uniforms Holiday pay and sick day pay Team production Bonus plan in place, earn from 0 up to 24 additional days of pay Sign-on bonus for qualified, skilled candidates Why you’ll love working here Respectful, collaborative team culture Strong work-life balance in a busy yet manageable shop A growing independent facility with clear opportunities for career advancement Commitment to ongoing professional development and industry certifications Own your role and drive your own success every day A welcoming environment for referrals; we’re always expanding our team with great people We’re always seeking enthusiastic new talent to join our growing team. If you’re ready to contribute to a trusted local shop and build a rewarding career, we’d love to hear from you. How to apply Please submit your resume and a brief cover note highlighting your automotive experience and customer service strengths. If you know someone who would be a great fit, feel free to refer them, we value great referrals and teamwork. #J-18808-Ljbffr Pitts Automotive, Inc