Bilingual Leasing Specialist - Texas

Bilingual Leasing Specialist - Texas

Elandis named as 2025 and 2026 Best Places to Work In Multi-family is looking for experienced Leasing Specialist. At Elandis, you will be valued for your hard work and dedication. We offer excellent and competitive pay with 100% Employer paid Health, Dental, Vision, and Life Insurance. Paid time off is accrued on day one and can be used after 90 days of employment.

The Leasing Specialist, under the direction of the Community Manager, will conduct all business in accordance with the company handbook, standard operating procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to the multi-family industry. The Leasing Specialist is the community's sales representative whose primary duties are to greet prospects and residents and make everyone feel welcome to the community. The Leasing Specialist will contact a person of authority should any situation warrant an action or decision not included in his or her duties and responsibilities.

Areas of Responsibility to Include (but not limited to): Financial

Collect payments from prospective residents, current residents, past residents and place in locked community safe.

Marketing / Leasing

Work with the team to ensure community is rented to budgeted occupancy or higher.

Maintain a professional and friendly atmosphere in the leasing office and other areas where prospective residents and residents meet.

Inspect model, market ready apartments, and tour path daily to ensure cleanliness and availability for touring prospective residents.

Answer incoming phone calls and handle each call accordingly. Transfer calls to Assistant Community Manager or Community Manager when appropriate.

Greet prospective residents, qualify, determine needs and preferences, professionally present community and specific apartments while communicating features and benefits.

Shop competition and be aware of local market conditions and trends. Contribute ideas to Community Manager for marketing community and improving residents satisfaction.

Review all online and print advertising, post Craigslist ads for each available floor plan per Company Policy.

Administrative

Correctly complete all lease applications, including verifications, and notify prospective residents of results. Communicate with prospective residents regularly as needed.

Complete all lease paperwork including related addendum and accept monies due.

Execute lease contracts and process move-ins, renewals, notice-to-vacate, and move-outs in operating system.

Complete guest card information on every phone call, email, and walk-in and enter information into operating system. Perform follow-up on prospects until prospective resident has decided on where they will apply.

Inventory office supplies on periodic basis. Report needs to Community Manager.

Organize and file appropriate reports, leases, and paperwork.

Attend staff meetings when requested.

Assist Community Manager and Assistant Manager in preparation of daily and weekly reports, resident communications, move-out inventory, market surveys, etc.

Accept service requests from residents and forward to service team for prompt processing. Conduct follow-up with residents when service request is completed.

Ensure office is open on schedule, confirm condition of the office and model apartment are to company standards.

Document conversations and activity dealing with prospective residents and residents in lease file and operating system.

Community Engagement

Participate in weekly/daily office staff schedules and assignments.

Represent the company in a professional manner at all times.

Resident Relations

Maintain positive customer service attitude.

Deal with resident concerns and requests on a timely basis to ensure resident satisfaction with management.

Assist Community Manager and Assistant Community Manager with any resident retention programs (i.e., resident functions, special promotions, monthly news letters, etc.).

Prepare renewal offers to present to Community Manager. Once approved, confirm delivery, follow-up, and track all renewal offers according to company policy.

Follow through with distribution of all company or community-issued notices (i.e., bad weather, emergency, etc.).

Physically inspect community when on grounds, pick up litter, and report any service needs to service team. Inspect move-outs and vacancies when requested. Report any observations that would negatively impact leasing efforts to the Community Manager.

Safety

Learn and ensure compliance with all company local, state, and federal safety rules.

Ensure that unsafe conditions are reported to the Community Manager in a timely manner.

Follow a "safety first" principle.

Assist in executing proper response and handling of all community emergencies with staff, residents, buildings, etc. within company guidelines to minimize liabilities (i.e., criminal activity on community, employee/resident injuries, fires, floods, freezes, etc.).

General

Perform any additional duties or tasks assigned by supervisor or senior management.

Requirements

Prior experience in a customer service position preferred

Knowledge of Multi-Family Operating Systems, multiple PC software packages such as Microsoft Office and familiarity with Internet & Windows

Strong organizational, communication (written/oral), and interpersonal skills

Must be able to work in a fast-paced and customer service-oriented environment and exercise problem-solving skills.

Interact with co-workers, supervisors, guests, and the public in a professional and pleasant manner.

Work as part of a team, as well as complete assignments independently.

Able to work full-time, 40 hours, with possibility of overtime requirement