IT Support Specialist

Job Description

Job Description

Key Responsibilities:
Advanced Technical Support:

• Deliver Tier 2 and 3 support for computer workstations, servers, printers, peripherals, and
• teleconferencing equipment both on-site and remotely. Troubleshoot, repair, and test hardware to
• minimize downtime and maximize performance.

Site Surveys & Documentation:

• Conduct comprehensive site surveys to assess existing configurations and user requirements. Prepare detailed documentation, including diagrams and configuration changes, to ensure transparency and repeatability.

· Hardware Acquisition & Installation:

• Analyze current and future hardware requirements. Prepare technical specifications for hardware
• procurement and develop detailed installation schedules to streamline deployment.

· Project Support & Reporting :

• Prepare and deliver site installation and test reports. Support network upgrade initiatives by installing and configuring new hardware and associated cabling.

Custom Cabling & Integration:

• Build and install specialized interconnecting cables as required for unique site needs or hardware integrations.

Training & User Enablement:

• Train site personnel in the proper use and maintenance of hardware, empowering users to get the most from AT&T’s IT resources.

Infrastructure Maintenance:

• Maintain and support government and/or vendor-manufactured fiberoptic modems, multiplexers, fiberoptic/Ethernet cables, and telephone systems to ensure robust and reliable connectivity.

Operational Excellence:

• Adhere to standard operating procedures, utilizing ticketing systems for issue tracking and
• documentation to ensure efficient and effective IT service management. End-User Support:
• Act as a resource for end-user connectivity needs, providing timely and professional support and
• guidance.

Collaboration:

• Work closely with other IT teams, vendors, and business units to drive successful project outcomes and continuous improvement.

Requirements

• MUST BE TS/SCI with FSP and in access today through MD
• High school diploma or GED required.
• Minimum of 1- 2 years of relevant IT experience.
• Must possess 8570 Certification; Security+ is highly preferred.

Technical Skills:

• Highly skilled in installing, repairing, and troubleshooting computer hardware and peripherals.
• Well-versed in installing Windows operating systems, software applications, antivirus programs,
• and security patches.
• Demonstrated ability to read, interpret, and apply information from technical manuals and
• schematics.
• Proficient in Microsoft Office Applications, including Word, Excel, PowerPoint, and Access.
• Demonstrated expertise with Microsoft Windows 7 and Windows 10 operating systems.
• Familiar with Active Directory security and policies, supporting secure and compliant IT
• environments.
• Proficient in supporting end-users remotely, providing timely and effective technical assistance.
• Professional Competencies:
• Excellent analytical and problem-solving skills with the ability to manage complex technical issues independently.
• Outstanding verbal and written communication skills to effectively collaborate with team members and support end-users.

Additional Requirements:

• Must be able to drive a company vehicle as part of job responsibilities.
• Ability to lift and move items weighing up to 50 lbs as required.
• Availability to work an 8-hour shift scheduled between the hours of 6:00 AM and 6:00 PM, as determined by management.
• MUST BE TS/SCI with FSP and in access today!

About Lentech, Inc. 
Lentech, Inc., provides technology-enabled IT Solutions and Mission Technical Solutions to civil, defense and intelligence customers. Through our accumulated years of experience, industry expertise, and strategic partnerships, Lentech has built mission-critical solutions for our federal and commercial customers. Lentech’s clients achieve full life-cycle support and cost-effective managed services supporting enterprise computing and applications initiatives for Government agencies. Lentech’s Mission Technical Solutions Division is focused on providing engineering, operations, I&T and technical services to civil and defense customers primarily in the aerospace fields. 

Lentech, Inc. is a performance-based company providing employees with challenging and interesting work, competitive pay and benefits, and opportunities to learn and grow. We focus on providing an environment of fun, sharing, collaboration and connection. Our culture is team oriented, non-hierarchical and entrepreneurial. It gives people a chance to participate and be a factor in the company’s growth and success. 

Lentech, Inc. is an Equal Employment Opportunity (EEO) employer and considers all qualified applicants for employment without regard to race, color, religion, gender identification, national origin, sexual orientation, age, marital status, disability, protected veteran status, or any other factor prohibited by applicable law. We are proud of the diversity of our staff and seek diversity in our applicants. 

The proposed salary range for this position is: $58,900-$62,900

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