Sales Support & Retailer Relationship Associate

Job Description Job Description Job Summary

We are seeking a dynamic, proactive Sales Support & Retailer Relationship Associate to join our team. In this role, you will serve as a vital link between our internal sales teams and external retail partners, ensuring seamless communication, efficient execution, and strong relationship management.

You will support sales operations while working closely with retail buyers to understand requirements, manage day‐to‐day needs, and build long-term partnerships. Your energetic, detail-oriented approach will drive collaboration, enhance customer satisfaction, and support the growth of our retail network in a fast-paced, innovation-focused environment.

This position offers an exciting opportunity to develop skills in sales support, account management, project coordination, and customer relationship management, including exposure to NetSuite and data-driven insights.

Key Responsibilities Sales Support & Operations
Provide comprehensive sales support by coordinating order processing, managing documentation, tracking shipments, and ensuring accuracy and timely delivery
Assist sales team members with pricing, product information, sales materials, and customer-specific requirements
Maintain accurate and up-to-date records in our systems (Netsuite)
Serve as a liaison between sales, operations, logistics, and finance teams to ensure smooth execution

Retailer & Buyer Relationship Management
Cultivate and maintain strong, positive relationships with retail buyers through regular communication
Act as a key point of contact for retailer inquiries related to product availability, order status, timelines, and promotions
Gather, document, and communicate retailer requirements clearly to internal teams
Resolve issues promptly and professionally to ensure high levels of retailer satisfaction

Account Management & Reporting
Support account management activities by monitoring retailer performance metrics and KPIs
Analyze sales and account data to identify trends and growth opportunities
Prepare reports, dashboards, and summaries for sales leadership and account teams
Assist in seasonal planning, promotional execution, and replenishment coordination

Retailer Onboarding & Enablement
Assist with onboarding new retail partners by guiding them through internal processes
Ensure new retailers are smoothly integrated into the sales ecosystem

Experience & Qualifications Required
Proven experience in sales support, account management, or customer-facing roles within retail, wholesale, financial services, or B2B environments
Strong familiarity with CRM platforms such as Salesforce or similar systems
Excellent organizational and time-management skills with the ability to manage multiple projects simultaneously
Strong written and verbal communication skills, with the ability to build rapport across diverse stakeholders
High attention to detail and a proactive, solutions-oriented mindset

Preferred
Experience working directly with retail buyers or managing retailer accounts
Knowledge of SaaS solutions and comfort supporting system-driven workflows
Understanding of marketing strategies, sales analytics, and performance reporting
Background or exposure to project management methodologies
Experience within financial services or highly regulated environments is a plus
Company Description Southern Telecom (ST) strives to improve everyday life with engaging products and cutting-edge innovation. From consumer electronics to home goods and accessories, our products are thoughtfully designed to embrace fun, function, and artistry. Throughout 30 years of growth and expansion, ST has licensed and acquired dozens of leading brands including Disney, Hurley, and Polaroid. Privately owned and managed, ST operates as a family of thinkers, makers, and creatives with one unifying vision: to keep life simple, fun, and beautiful. Company Description Southern Telecom (ST) strives to improve everyday life with engaging products and cutting-edge innovation. From consumer electronics to home goods and accessories, our products are thoughtfully designed to embrace fun, function, and artistry. Throughout 30 years of growth and expansion, ST has licensed and acquired dozens of leading brands including Disney, Hurley, and Polaroid. Privately owned and managed, ST operates as a family of thinkers, makers, and creatives with one unifying vision: to keep life simple, fun, and beautiful.