Client Success Manager - Midi Health | Remote (US)

Client Success Manager – Midi Health | Remote (US) Job Summary Midi Health is seeking a strategic Client Success Manager (CSM) to own employer partner relationships end-to-end, from implementation and onboarding through ongoing management. This remote role offers $115,000–$125,000/year plus health, dental, and vision benefits, paid holidays, and flexible time off. The successful candidate will lead cross-functional execution, ensure smooth launches, and proactively drive engagement, utilization, and long-term growth for employer partners. Key Job Details Job Title: Client Success Manager Employer: Midi Health Location: Remote (US-based; preference for San Francisco Bay Area) Pay: $115,000–$125,000/year Job Type: Full-Time About Midi Health Midi Health is on a mission to transform care for women in midlife. The company partners with employers to provide digital health solutions, ensuring consistency, proactive partnership management, and strategic account planning. Key Responsibilities Implementation & Onboarding Lead employer partner implementations from kickoff through go-live Manage timelines, milestones, risks, and cross-functional readiness Ensure launch materials and onboarding assets are complete and aligned Facilitate meetings, document decisions, and align stakeholders Monitor early performance signals and manage launch issues Ongoing Employer Management Serve as primary relationship owner for employer partners Lead recurring partner meetings with agendas, recaps, and follow-through Manage escalations, reporting requests, and cross-functional coordination Partner with internal teams and external stakeholders to support account needs Identify opportunities to improve engagement, utilization, and partner experience Support strategic initiatives such as engagement campaigns, webinars, and benefit season planning Candidate Requirements Essential: 4–7+ years in client success, account management, implementation, or partner operations Experience managing external client relationships and coordinating cross-functional teams Strong project management, organizational, and communication skills Ability to manage multiple priorities in a fast-paced environment Preferred: Experience in healthcare, health benefits, digital health, or regulated industries Familiarity with employer benefits, carrier/network coordination, or credentialing Comfort with reporting requests and translating data into insights Experience supporting partner communications and engagement campaigns Benefits Competitive salary ($115,000–$125,000/year) Health, dental, and vision insurance Paid holidays Flexible time off Professional development opportunities Application Process How to Apply: Submit your application via Midi Health’s careers portal. Highlight your client success, account management, and healthcare experience. Interview process includes: Recruiter screen (30 min) Hiring manager screen (30 min) 1–2 team interviews (30 min each) Final interview (30 min)

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