RETAIL MANAGER

The Retail Manager works with the leadership team and staff to execute store operational objectives as they relate to supporting the annual operating plan. He or she has direct responsibility for decision making in areas involving customers, team members, operational issues, business planning, priority setting, staff scheduling, team member performance appraisals, compliance with company policies, and assisting the District Manager with any and all areas of the business. The Retail Manager also supports and drives Goodwill's mission to help people prepare for, find, and keep jobs, with an emphasis on finding employment.

Uphold a positive work environment that follows Goodwill's Amazing Customer Experience (ACE) culture, Values, and Mission in everything you do and every interaction you have with co-workers, clients, customers and management.

Essential Duties and Responsibilities

1. Staffs all open positions at the store with quality and productive employees. Delegates clear job responsibilities and expectations. This duty is performed weekly.
2. Manages team members in goal setting and skills development. Provides feedback on performance, attendance, addresses concerns, and administers performance discussions as needed. This duty is performed daily.
3. Meets/exceeds revenue projections and contribution targets for the store. Monitors production and donations performance weekly and monthly. Provides monthly reviews to all retail associates. Ensure all production and rotation quotas are met. This duty is performed daily.
4. Plans, organizes, and directs the activities of team members. Schedules employees with a focus on controlling payroll costs and needs of the business. This duty is performed daily.
5. Provides a clean, fun, and safe environment for employees and customers. Provides maximum level of customer service to ensure repeat sales. This duty is performed daily.
6. Maintain proper displays and merchandise presentation in accordance with standard operating procedures. Adequately stocks and maintains interior and exterior of the store in an attractive manner. This duty is performed daily.
7. Manages stores loss control by monitoring customers and employees and reporting suspicious activity to Loss Prevention. This duty is performed daily.
8. Monitors sales, cash management, inventory control, store merchandising, and appearance. Ensures that correct sales reports are submitted on a daily basis. This duty is performed daily.
9. Maintains effective communication with support staff. Plans and organizes monthly store meetings, functions, and activities. This duty is performed daily.
10. Observes safety procedures and personnel policies and ensures compliance by employees, community service workers, volunteers, and trainees. This duty is performed daily.
11. Attends regular management meetings and relates information back to staff. Acts as a positive role model for employees, trainees and customers in all respects of professional development. This duty is performed daily.
12. Ensures that the store opens on time and is properly staffed and operational during designated hours of operation. This duty is performed daily.
13. Onboards new employees and trains on all required work processes, procedures and expected standards of performance. Evaluates the efficiency and productivity of assigned team members by establishing performance standards and objectives.
14. Perform any other related duties as required or assigned.

To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education
High School

Experience
2 years related experience and/or training.

Management Experience
2 years related experience and/or training.

Skills

• Communication Skills
• Mathematical Skills
• Critical Thinking Skills
• Software Databases
• Human Resources Systems
• Payroll Systems
• Spreadsheet
• Word Processing/Typing
• Contact Management
• Presentation/PowerPoint
• Supervisory Experience
• Planning, organizing, and project management skills.
• Decision Making

Required Certificates, Licenses, Registrations
Valid driver's license

Preferred Certificates, Licenses, Registrations

Mental Demands
VERY CLOSE MENTAL DEMAND. Operations requiring VERY CLOSE AND CONTINUOUS ATTENTION for control of operations which require a HIGH DEGREE OF COORDINATION OR IMMEDIATE RESPONSE. Operations requiring intermittent direct thinking to determine or select the most applicable way of handling situations regarding the organization's administration and operations; also, to determine or select material and equipment where highly variable sequences are involved.

Analytical Ability / Problem Solving
DIRECTED. Supervisory and/or professional skills using structured practices or policies and directed as to execution and review. Interpolation of learned things in moderately varied situations where reasoning and decision-making are essential.

Responsibility for Work of Others
Depending on the role, this position may include responsibility for leading or supervising the work of others in accordance with the organization's policies and applicable laws. When applicable, responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems.

Working Conditions
Somewhat disagreeable working conditions. Exposed to any number of elements noted in Degree 2, with one or two elements present continuously. May involve some travel and/or work is at times, in the evening or during the night hours.

Physical Demand
SEMI-REPETITIVE, LOW PHYSICAL: SEMI-REPETITIVE type work which requires PERIODS OF CONCENTRATION FOR VARIED TIME CYCLES as prescribed by the tasks.

Additional Information
Travel within the state of Arkansas. Occasional out-of-state travel may be required.
This position requires a valid driver's license and vehicle insurance.
Must have an acceptable background check and driving record.
Frequent physical exertion and exposure to unfit donated goods.
Regular attendance at retail managers' meetings is required.

Additional Qualifications:

• Retail and/or production management experience
• Ability to lead teams
• Entrepreneurial spirit/ownership thinking
• Supervisory and fiscal responsibility
• Excellent guest service skills
• Teaching and training abilities
• Effective communication skills
• Decision-making ability
• Some computer knowledge a plus
• Must be able to interact cordially and productively with a variety of people.
• Must be able to market Goodwill and explain the mission to the general public.
• Must be able to read, write and communicate clearly in English.
• Must establish and maintain effective relationships with supervisors, employees, and co-workers, while motivating them to their best performance.
• Must be able to establish an effective schedule for employees within allocated payroll. Must be able to work a flexible schedule, on short notice, including holidays, nights and weekends and frequently in excess of 40 hours a week, with a minimum of 45 hours per week.
• Ability to function in a hectic work environment with occasional periods of high stress.
• Must be able to take initiative and make decisions with little supervision.
• Must observe and enforce safety policies in all phases of the operation.
• Must have knowledge of fashionable womens, childrens and mens clothing as well as furniture and household items.
• Must be able to lift and carry objects weighing up to 35 pounds frequently and up to 50 pounds occasionally.
• Must be able to stand and walk for a prolonged period and to frequently.