Director of Customer Support & Call Center Operations
Jobleads-US
McKesson in Cary, NC, seeks a Contact Center Director to oversee daily operations, lead a team of customer service representatives, and implement strategies to boost satisfaction and efficiency.
The ideal candidate will have 12+ years in professional roles, 4+ years in management within healthcare or contact centers, and strong leadership, analytics, and communication skills. This role offers growth within McKesson's Total Rewards.
#J-18808-Ljbffr Jobleads-US$116.2k - $193.6k
...one therapy at time. Contact Center Director The Contact Center Director... ...responsible for overseeing the daily operations of our contact center, managing a team of customer service representatives, and... ...for both inbound and outbound calls. Develop and implement...OperationsWork at officeRemote work- ...the Automotive space. Together, we are searching for Director of Support Operations to join the Operations department. This client, who... ...growing from strength to strength. Acquiring close to 60 new customers per month with more than 40,000 chargers deployed across...OperationsFull time
$90k - $100k
...Companies is seeking a Contact Call Center Manager for a leading... ...oversee daily contact center operations, lead and develop frontline... ...associates, and ensure exceptional customer experience while meeting... ...operations of a contact/call center supporting inbound and outbound...Operations- ...As a CBRE Customer Service Coordinator. you will provide information... .... This job is part of the Call Center job function. They are... ...responsible for providing end-to-end support to resolve customer... ...serving, valuations); Building Operations & Experience (facilities management...OperationsSecond jobWork at officeVisa sponsorshipFlexible hours
$24 - $26 per hour
...hiring Remote Interim Support Coordinators to support... ...with healthcare customer service, insurance, reimbursement... ...services, or contact center experience who are... ...Backgrounds Healthcare Call Center Patient Services... ...design, execution and operations unlocks business value...OperationsContract workTemporary workInterim roleWork at officeRemote workShift work$24 - $26 per hour
...Description As a Interim Support Coordinator your... ...to provide unparalleled customer service to patients, caregivers... ...guidelines, SOPs, Call Guides, and other... ...products Skills call center, patient service, crm,... ...design, execution and operations unlocks business value...OperationsContract workTemporary workInterim roleWork at officeRemote work$110k - $170k
...Manager (Cloud Infrastructure Engineer III), you will support Public Sector customers with cloud adoption, operational planning, technical issue resolution, and... ...process, please direct your inquiries to the Global Call Center (GCC) at ****@*****.***....OperationsLocal areaRemote work- CBRE Group, Inc. is seeking a Customer Service Coordinator to support our call center operations in the United States. You will handle inquiries, resolve day-to-day issues, and provide end-to-end assistance for CBRE products and services. The role emphasizes service excellence...Operations
$22 - $24 per hour
...ensure patients receive the support they need. What You'll Do... ...Handle inbound and outbound calls Document patient interactions... ...appeals ✅ Healthcare call center or customer service experience ✅... ...strategy, design, execution and operations unlocks business value...OperationsContract workTemporary workRemote workShift work- ...Senior Customer Success Manager As the leader in transit technology, Hitachi Mobility... ...expertise in customer success strategy, operational execution, and stakeholder influence, this... ...movement from implementation to support phase. Maintain Data Integrity : Oversee...OperationsContract workWorldwide
- ...integrity, and client-centered counsel in all aspects... ...efficient, high-quality legal support in a welcoming... ...The Client Services Director will lead the firm's client... ...relations, sales, or operations management. Proven... ...handling incoming calls, returning messages promptly...OperationsFull timeWork at office
$150.1k - $227k
...where humans with agents drive customer success together. Here,... ...application."Preferred experience in supporting customers in the following... ...sales effectiveness, revenue operations strategy, territory... ...service transformation, contact center operations, telephony integrations...OperationsFull timeWork at officeRemote workFlexible hours3 days per week- ...recognized designer and manufacturer of custom color masterbatch, functional additives,... ...products are backed by complete technical support that ensures quality, reliability, and... ...closely with R&D, technical service, and operations teams within the organization....Operations
- ...GENERAL SUMMARY OF POSITION: The Director of Customer Care & Process Improvement is responsible... ...that enhance customer experience, operational efficiency, and business performance.... ...team of Customer Care Representatives supporting customers across multiple...OperationsFull timeTemporary workWork at officeRemote workNight shift
- ...prospecting. This position requires operation of a company vehicle, or a... ...sales and customer retention initiatives efficiently... ....Generates a strategic sales call schedule and engages in face-... ...Collaborates with inside sales to support business growth and development...OperationsFull timeTemporary workNight shift
$68.5k - $87.93k
...specialty pharmacy is centralized at our custom-designed facility outside of Dallas,... ...Job Summary The Specialty Pharmacy Operations Supervisor directly supervises staff... ...Oversee daily operations for patient access support contact center team of up to 20 team members and...OperationsFull timeTemporary workWork experience placementWork at officeLocal areaImmediate startRemote workFlexible hoursShift work- ...Siemens Healthineers in the United States seeks a Head of Business Excellence for North America Customer Service. You will lead a small team that monitors customer service operations, diagnoses root causes, and designs future-state workflows to improve performance at scale....Operations
- ...overseeing all aspects of property operations, including financial... ...goals while maintaining high customer service standards. The Community... ...Assistance / Reimbursement to support your drive to learn. 8 paid... ...people and more than 10,000 pets call Venterra "home"! The Venterra...OperationsTemporary work
$65k - $80k
..., you’ll help drive revenue growth and customer satisfaction as an Account Manager. In... ...inbound customer inquiries as well as supporting existing customer retention and expansion... ...with internal teams (like engineering and operations) to solve customer challenges and...OperationsFull timeTemporary workWork at officeRelocationVisa sponsorship- ...experiences for everyone involved - our customers, employees, stakeholders, and local... ...serves as the first point of contact and operational support resource for our Downtown Raleigh corporate... .... Answer general inquiries, route calls to appropriate departments, and deliver...OperationsLocal areaFlexible hours
- ...The Project Manager interfaces with the customer and tenants to ensure customer satisfaction... ...-morale people-oriented organization operating by the policies that meet or exceed customer... ...12. Responds daily to requests from the Director of Operations. 13. Completes all work...OperationsFull timeWork experience placementMonday to FridayWeekend work
- ...profitably grow an assigned territory or customer portfolio. A key focus is developing... ...stakeholders, including the Sales Director, Product Management, Vertical teams, and Shared Services (Customer Service/Operations) to support and fulfill customer needs effectively...OperationsWork from home
- ...refined fuel distribution company is seeking an Accounting Manager to oversee core accounting operations, financial reporting, tax compliance, and process improvement. This role supports the financial strength and operational integrity of the organization while partnering...OperationsFull time
- ...do that by empowering our people to help create success for our customers.What Makes Q2 Special?Being as passionate about our people as... ...to establish relationships, understand client objectives, and support a successful transition into the ongoing Customer Success relationship...Full timeContract workWork visa
- ...At Cary Oil, our mission is to connect customers with everything they need to thrive in... ...in ensuring the financial strength and operational integrity of our organization. This... ...reliable, and forward-looking, this role supports the long-term growth and stability of Cary...Operations
- ...our people to help create success for our customers.What Makes Q2 Special?Being as... ...meaningful results and long-term success. Supported by a team of technical and business experts... ...information in Salesforce (e.g., visit logs, call logs profile updates, client reference...Full timeWork visa
- ...provide exceptional service to our people, customers, and our communities. Audit and... ...through rigorous analysis of financial and operational data.The CAAS Manager serves as the lead... ...progress, escalate issues appropriately, and support invoicing and communication with...OperationsFull timeContract workWork at officeOverseasFlexible hoursShift work
$16 - $35 per hour
...seeking a Front Desk Supervisor to oversee front desk operations and ensure guests receive excellent customer service throughout their stay. The Front Desk Supervisor assists with daily front desk operations, supports Front Desk Agents during busy shifts, handles...OperationsHourly payFull timeShift workNight shiftAfternoon shift- ...satisfaction, based on frequent client visits & calls. Account Strategy: Developing and... ...resolving -in close cooperation with operations- client issues or concerns promptly and... ...forecasts for management. Competencies Customer focused Cross-functional...OperationsContract workWork experience placementWork at officeWeekend work
$30k - $70k
...Description: We are seeking a proactive, customer-focused, and results-driven Client... ...deliver a seamless customer experience. Support the development of MM accounts into Enterprise... ...environment. Familiarity with SaaS operations, including subscription models and customer...OperationsWork at officeLocal areaRemote work
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