Thrive Program Case Manager (Rev. 7/1/2026)

Job Description

Job Description

PRIMARY PURPOSE

PRIMARY PURPOSE

This full-time position is responsible for assisting with the implementation of the Thrive Program, part of the National Conflict Resolution Center’s (NCRC’s) Avoiding the Pipeline to Prison Initiative. This position will be working in conjunction with NCRC management, program partners, and community stakeholders. This hybrid role will be based primarily at the NCRC San Marcos office, with some flexibility to work remotely throughout the week, serving mostly North County youth and occasionally Central, East and South regions as needed. Bilingual English & Spanish preferred. Must be available some weeknights and occasional weekends.

The successful Case Manager candidate will be self-motivated, organized, and community-driven to take on this important role. They will understand culturally responsive, restorative justice, trauma informed and positive youth development principles; have some prior experience working with diverse teams and youth case management and mentorship; a Bachelor’s degree in Psychology, Sociology, Conflict Resolution, Criminal Justice, Social Work, or other closely related field with relevant experience including:

●        Cultural humility, perseverance, adaptability, and collaboration

●        Engaging diverse youth and families successfully with culturally responsive, strengths-based, trauma informed or restorative practices

●        Identifying participant needs and challenges and being innovative with problem-solving efforts including crisis response, coaching, advocacy, and resource navigation

●        Strong organizational, listening, oral, and written communication skills

●        Developing networking relationships and community partnerships

●        Coordinating among various stakeholders to support youth needs, goal plans, and pro-social group activities

●        Documenting and reporting

●        Intermediate computer skills including the ability to learn new technology

●        A solid understanding of and commitment to social change through building the capacity and power of people to transform themselves and their communities

ESSENTIAL FUNCTIONS

Direct Service

●        Support successful transitions from NCRC’s Juvenile Diversion Initiative (JDI) to Thrive, promoting youth empowerment, community engagement, and long-term anti-recidivism outcomes through:

o   Meaningful collaboration with JDI staff, youth, and parents/ caregivers

o   Thorough intake and orientation processes

o   Effective needs assessment and strength-based goal setting

o   Leveraging youth and family resources

o   Managing connections with relevant community partners to support youth goals in the 4 Pathways to Thriving: Live, Learn, Earn & Serve.

●        Build trusting developmental relationships with participants through 1:1 check-ins, cohort meetings, and pro-social activities

●        Attend cohort meetings and support youth in the learning process, including vulnerable youth 12-18 with special needs, neurodivergence, and mental health challenges.

●        Provide on-going case management that integrates cohort learning, promotes participant success and builds their leadership skills while adjusting services as needed

●        Collaborate with interns to meet youth & family needs

Outreach, Collective Impact

●        Cultivate and develop relationships with partner organizations and other community resources that offer mental health & wellness services, academic support, work & career readiness, community service and leadership, and other opportunities that help them tap into their passions, potential, and build healthy community connections

●        Stay current with trends in the field of youth/juvenile engagement by attending events and researching other transformative youth-centered programs and practices

●        Participate in and support other community-driven efforts to disrupt the school to prison pipeline

Documentation and Administrative

●        Track and document Thrive goal plan data for program evaluation and reporting purposes, including intake date, case plan and goal attainment, participation and attendance, youth and family touch points and partner assignments

●        Track and document program-related expenses

Other Duties and Expectations

·         Participate in non-program related NCRC events & staff development

·         Practice self-care & community care

WHAT WE OFFER

A team-oriented, mission-driven, supportive environment with tremendous opportunity for growth and development. Our benefits package includes paid leave starting at 28 days (14 holidays, 14 vacation days), 401K, health benefits, and much more!

ADDITIONAL INFORMATION

The National Conflict Resolution Center strives to be a diverse, equitable, and inclusive organization. We are committed to building a talented team that reflects the diverse backgrounds of the communities that we serve. As an Equal Opportunity Employer, we prohibit any form of discrimination based on race, color, ethnicity, religion, creed, sex, gender (including gender identity and expression), sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, parental status, or other characteristics or any other basis prohibited by any applicable federal, state, or local law. All successful candidates will go through an orientation period that includes multiple trainings/workshops including but not limited to Mandated Reporting Laws, Restorative Practices, ART of Inclusive Communication, Anti-Harassment Training, Mediation, Motivational Interviewing, and Trauma-informed Care.

We provide the resources, training and expertise to help people, organizations and communities manage and solve conflicts, with civility.

Built on the principle that every dispute has a solution, the National Conflict Resolution Center (NCRC) serves a variety of communities in both the public and private sectors — regionally, nationally and internationally. We address some of society's most intractable challenges by equipping individuals with communication tools so they can engage in constructive dialogue - even on difficult topics.

Company Description

We provide the resources, training and expertise to help people, organizations and communities manage and solve conflicts, with civility.\r\n\r\nBuilt on the principle that every dispute has a solution, the National Conflict Resolution Center (NCRC) serves a variety of communities in both the public and private sectors — regionally, nationally and internationally. We address some of society's most intractable challenges by equipping individuals with communication tools so they can engage in constructive dialogue - even on difficult topics.