ServiceNow Engineer

United States

No Clearance Needed

Fully remote

Information Technology

Overview

We are seeking a proactive ServiceNow, Multi-Domain System Administrator & PowerBI Engineer to manage, configure, and optimize a large-scale, multi-tenant ServiceNow instance while delivering actionable enterprise business intelligence through Microsoft Power BI.

In this role, you will be responsible for the day-to-day administration and platform engineering of a complex ServiceNow environment featuring Domain Separation , multi-organization tenant structures, and extensive custom configurations. In addition to maintaining platform health, access security, and workflow automation across discrete operational domains, you will architect data pipelines and develop interactive Power BI dashboards to provide enterprise-wide operational visibility.

This role operates in a highly structured, secure environment (supporting federal, defense, or large enterprise clients) and requires strong collaboration with cloud operations, cybersecurity, and data analytics teams.

Responsibilities

Multi-Domain ServiceNow Administration & Platform Operations

• Administer and maintain a large, multi-domain ServiceNow enterprise instance, ensuring tenant isolation, proper domain hierarchy, and data segregation.

• Manage domain-specific configurations, overrides, user provisioning, group assignments, and role-based access controls (RBAC) across distinct business units or client organizations.

• Oversee instance health, system clones, sub-production environment synchronizations, and routine patch/family release upgrades in a heavily customized environment.

• Maintain and update Access Control Lists (ACLs), UI Policies, Client Scripts, and Business Rules with strict adherence to domain boundaries.

• Perform ongoing platform tuning, database indexing reviews, table cleanups, and system log monitoring to maintain optimal performance.

ServiceNow Platform Engineering & Custom Configuration

• Design, build, and maintain custom ServiceNow applications, catalog items, record producers, and Flow Designer workflows tailored to multi-tenant operational needs.

• Configure and support automated approval matrices, SLA definitions, and custom task routing logic.

• Troubleshoot complex script issues, domain-visibility defects, and workflow execution errors.

• Support integration points connecting ServiceNow with enterprise identity providers, IT asset inventories, and external monitoring platforms.

• Enforce release management procedures, update set validation, and migration governance across Development, Test, and Production instances.

PowerBI & Enterprise Data Engineering

• Connect, extract, and transform operational and transactional data from ServiceNow tables, database views, and external data sources into Microsoft Power BI.

• Design normalized data models and implement complex DAX (Data Analysis Expressions) measures, calculated columns, and metrics.

• Build, deploy, and maintain executive-level dashboards, operational scorecards, and custom reports that accurately reflect multi-domain organizational performance.

• Implement Row-Level Security (RLS) and Power BI workspace governance to mirror ServiceNow domain data access controls.

• Schedule, monitor, and optimize automated dataset refreshes and report performance.

Security, Compliance & Agile Delivery

• Coordinate with cybersecurity teams to enforce baseline security configurations, vulnerability remediations, and compliance mandates (e.g., NIST, DISA STIGs).

• Maintain detailed system architecture documentation, standard operating procedures (SOPs), data dictionaries, and domain administration runbooks.

• Participate in Agile ceremonies, backlog grooming, sprint planning, and user story estimations.

Qualifications

Bachelor’s degree and 8+ years of experience (or commensurate)

• 4–7 years of progressive experience in IT systems administration, enterprise platform engineering, and business intelligence reporting.

• ServiceNow Multi-Domain Expertise: Demonstrable hands-on experience administering and configuring ServiceNow instances utilizing Domain Separation and complex tenant architectures.

• ServiceNow Configuration: Strong proficiency with core ServiceNow components, including Flow Designer, Workflow Editor, Service Catalog, Business Rules, Client Scripts, ACLs, and Update Sets.

• Power BI & Data Modeling: Proven experience building multi-source Power BI dashboards, advanced DAX calculations, Power Query/M transformations, and Row-Level Security (RLS).

• Data & Scripting Skills: Working knowledge of SQL, relational data structures, JavaScript, and REST/SOAP APIs.

• Security & Systems Integration: Familiarity with role-based access control (RBAC), identity provisioning, and enterprise IT security baselines.

• Strong analytical and troubleshooting skills with the ability to resolve cross-domain visibility and inheritance issues.

• Excellent interpersonal and technical communication skills for working with cross-functional stakeholders.

• U.S. citizenship is required.

• Must be able to obtain and maintain a U.S. Government Secret clearance.

Preferred Qualifications & Certifications

• Active U.S. Government Secret clearance (or eligibility/transferability).

• ServiceNow Certified System Administrator (CSA) or ServiceNow Certified Application Developer (CAD).

• Microsoft Certified: Power BI Data Analyst Associate (PL-300).

• CompTIA Security+ or equivalent DoD 8570/8140 baseline security certification.

• Experience operating within defense, federal agency, or large managed service provider (MSP) environments.

#NSS #TMK #TLM

Posted Salary Range

USD $110,000.00 - USD $140,000.00 /Yr.

Company Overview

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

But we can’t do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

What You Can Expect

Interview & Hiring Process

If you are selected to move forward through the process, here’s what you can expect:

• During the Interview Process

• Virtual video interview conducted via video with the hiring manager and/or team

• Camera must be on

• A valid photo ID must be presented during each interview

• During the Hiring Process

• Enhanced Biometrics ID verification screening

• Background check, to include:

• Criminal history (past 7 years)

• Verification of your highest level of education

• Verification of your employment history (past 7 years), based on information provided in your application

Employee Perks

At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including:

• Employee Assistance Program (EAP)

• Corporate Discounts

• Learning & Development platform, to include certification preparation content

• Training, Education and Certification Assistance*

• Referral Bonus Program

• Internal Mobility Program

• Pet Insurance

• Flexible Work Environment

*Available to full-time employees

Our employees’ unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

Posted Pay Range

The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an "at-will position" and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.