Service Writer Associate

Boatswain’s Locker is a family-owned and industry-leading marine engine sales and service company. Since 1939, we have supplied and supported premier marine products to boat builders, dealers, and end-users of recreational, commercial, and government boats throughout Western North America, Hawaii, and Mexico. We are rapidly growing our business and building our future Team, a Team guided by our Core Values of reliability, ethics, excellence, teamwork, and hard work. If you are a like-minded go-getter with a record of success in sales and customer service, we welcome you to join our Team! Purpose and Scope Service Writer Associate. In this role you will report directly to the Service Manager. Compensation: Range of compensation: $25 - $28 per hour depending on experience and skills. Benefits: Full menu of Benefits, from Health Care to Profit Sharing. Location: Costa Mesa, California. Major Duties and Responsibilities Provide excellent customer service from initial customer contact through to the release of vessel, and perform any additional follow-up Listen carefully to customer descriptions, repair requests/needs and relay them to technicians who will assess options for the best repair plan Advise the customer on the vessel repairs that we recommend and offer a pricing quote Communicate with our Parts Department and technicians to make sure everything is on hand Provide updates to customers as their work is in progress and once completed Answer detailed questions about services performed and price information Maintain customer records by keeping all files organized Schedule appointments over the phone Minimum Required Skills and Competencies Commitment to excellence, organization, and high standards. Proficient computer skills including Microsoft Office and other software systems. Ability to manage priorities and workflow. Acute attention to detail. Ability to communicate in English (verbal and written). Understanding of marine mechanics and the ability to identify appropriate repairs. Ability to break down complicated vessel/marine topics for customer understanding. Ability to stand, walk, sit, and lift up to 25 pounds. Have a teamwork mindset in the workplace and accept feedback on your work. Ability to multitask, work in high-stress settings and work closely with others to achieve excellent customer experience. Valid forklift license. Must have valid driver’s license. More Information Call Audrey @ View phone number on click.appcast.io or Email: View email address on click.appcast.io Boatswain’s Locker provides equal employment opportunities (EEO) to all employees and applicants for employment. Disclaimer The above information on this job description has been designed to indicate the general nature and level of work performed by employees within this classification and for this position. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. #J-18808-Ljbffr Valid8 Financial, Inc.