OHLEG Quality Assurance Supervisor

Organization Attorney General Agency Contact View email address on click.appcast.io Unposting Date Aug 28, 2026, 3:59:00 AM Primary Location United States of America-OHIO-Madison County-London Other Locations United States of America-OHIO-Summit County-Richfield, United States of America-OHIO-Wood County-Bowling Green Compensation $36.75/hour - $52.27/hour Schedule Full-time Work Hours 8:00 a.m. - 5:00 p.m. Union Exempt from Union Primary Job Skill Criminology/Criminal Justice Technical Skills Professional Professional Skills Active Learning, Attention to Detail, Coaching, Performance Management, Confidentiality Agency Overview The Ohio Attorney General’s Office has played a vital role in shaping Ohio’s past and present and the work it does today helps chart the state’s future. The office consists of nearly 30 distinct sections that advocate for consumers and victims of crime, assist the criminal justice community, provide legal counsel for state offices and agencies, and enforce certain state laws. In these and other capacities, staff members interact with tens of thousands of Ohioans each year. Job Description The Ohio Attorney General's Office is currently seeking an experienced individual for an OHLEG Quality Assurance Supervisor vacancy in the Bureau of Criminal Investigation (BCI) Section - OHLEG. This position will report daily to any of the following BCI locations: London, Bowling Green, or Richfield. The Bureau of Criminal Investigation, known as BCI, is the state’s official crime lab serving the criminal justice community and protecting Ohio families. BCI also provides expert criminal investigative services to local, state, and federal law enforcement agencies upon request. With offices throughout the state, BCI stands ready to respond 24/7 to local law enforcement agencies’ needs at no cost to the requesting agency. Under the supervision of the Director of OHLEG, the OHLEG Quality Assurance Supervisor oversees and manages the work of OHLEG Quality Assurance (QA) Specialists. This includes leading the statewide audit and compliance program for the Ohio Law Enforcement Gateway and associated criminal justice databases. Primary Responsibilities Supervising QA Specialists in conducting OHLEG compliance audits, preparing audit reports, issuing findings, and ensuring all reviews are completed accurately and consistently. Overseeing QA Specialists’ activities related to detecting, documenting, and escalating potential misuse of OHLEG systems, including reviewing user activity patterns, approving investigative steps, and ensuring proper coordination with leadership for follow up actions. Ensuring all compliance determinations related to OHLEG and Criminal Justice Information Services (CJIS). Providing direction, mentorship, and training to QA Specialists, ensuring they understand current policies, procedures, security requirements, and investigative protocols. Conducting performance evaluations, setting goals for QA staff, addressing performance issues, and ensuring workload balance across the team. Developing standards, documentation, and procedures to ensure statewide consistency in QA audits, compliance checks, misuse investigations, and offender database review practices. Serving as the primary liaison between QA Specialists and the Director of OHLEG, communicating directives, guiding staff on complex cases, and representing OHLEG leadership at meetings and conferences. Organizing, attending, and presenting at countywide meetings to discuss compliance expectations, recurring issues, misuse trends, and best practices for agency users. Responding to complex or confidential inquiries from law enforcement agencies, ensuring proper guidance and problem resolution related to OHLEG access, compliance violations, and system usage concerns. Monitoring statewide compliance trends, identifying risks, recommending policy adjustments, and advising leadership on issues requiring attention or escalation. Ensuring the protection and confidentiality of sensitive system data, including oversight of how QA Specialistshandle CJIS restricted information. Coordinating with technical support staff, OHLEG supervisors, and external partners to resolve issues identified through audits or misuse investigations. Ensure knowledge of the Sex Offender, Arson and Violent Offender databases and registries. Staff may assist with occasional audits of the records for completeness and accuracy. Participating in weekly meetings with OHLEG leadership to report on QA activities, emerging compliance risks, misuse investigations, and recommendations for improvement. Unusual Working Conditions Travel will be required. Why Work for the State of Ohio At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website ! Our benefits package includes: Medical Coverage Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period Paid time off, including vacation, personal, sick leave and 11 paid holidays per year Childbirth, Adoption, and Foster Care leave Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more) Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) &Optional Deferred Compensation ( Ohio Deferred Compensation ) *Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position. Qualifications -Minimum qualifications: Completion of undergraduate core program in business, public administration, criminal justice, or related field; valid driver’s license. -OR Four years of experience as an OHLEG Quality Assurance Specialist. Or equivalent of Minimum Class Qualifications for Employment noted above. Preferred qualifications: Knowledge of: Ohio Law Enforcement Gateway applications; Sex Offender Registration Notification System; NCIC policies and procedures; LEADS policies; Attorney General policies and BCI directives; supervisory principles; employee training and development; public relations. Skill in: Use of personal computer; Microsoft Office Suite; OHLEG applications. Ability to: Analyze problems, collect data, assess compliance issues, draw conclusions, and make sound supervisory decisions; manage multiple complex issues involving sensitive information; classify, document, and report findings; handle sensitive inquiries from law enforcement and the public. Job Skills: Professional Active Learning Attention to Detail Coaching Confidentiality Performance Management Supplemental Information The Attorney General’s Office is a dynamic organization that offers career opportunities across many different disciplines to people from all backgrounds and experiences. We do not discriminate in any way. All people are equal under the law, and it is so at the AGO. This is a workplace where talent gains you entry and performance determines your career path. Staff can join and lead employee resource groups and participate in online or in-person events to learn about the experiences of others. Employees of the Attorney General's Office must have been in their current positions for at least 12 months in order to be eligible for consideration. The Attorney General's Office may fill additional, similar positions as a result of this posting. The Ohio Attorney General’s Office is an Equal Opportunity Employer.

AGO#: 26-08-117

Background Check- Information Criminal history Driving record Taxes Drug Test Polygraph Test Field Investigation In addition, an Internet search may be conducted of publicly available and job related information through social media(Facebook, LinkedIn, Twitter, etc.) or through the use of search engines (Google, Bing, etc.) ADA Statement Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws. #J-18808-Ljbffr State of Ohio