Staff Product Manager, Kai (AI assistant)

About AirwallexAirwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 250,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.Proudly founded in Melbourne, we have a team of over 2,300 of the brightest and most innovative people in tech across 27 offices around the globe. Valued at US$11 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us.Attributes We ValueWe hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor.You're humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end-to-end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let’s build what’s next.About the TeamKai, your Airwallex AI assistant, is an AI-powered concierge built directly into the Airwallex platform that helps businesses manage their global financial operations through natural language. By drawing on the complexities of multi-currency transactions, regulatory nuances, and each customer's own Airwallex context, Kai delivers guidance that is instantly actionable and compliant — understanding your business context, answering questions in real time, and taking action on your behalf.Kai helps customers onboard faster and operate more efficiently every day: it provides tailored setup guidance, opens Global Accounts, enables payment methods, issues and manages corporate cards, initiates and tracks transfers, sets up spend approval workflows, and surfaces real-time insights into spend and cash flow. It orchestrates Airwallex's broader fleet of domain agents while knowing when to bring a human into the loop, today resolving 88% of user conversations without escalating to support. As the first step in embedding AI across the Airwallex product suite, Kai is making global finance simpler, smarter, and increasingly invisible.ResponsibilitiesDefine and own Airwallex’s Kai’s product strategy, solution design, roadmap, and delivery plans.Partner closely with engineering and design teams to build high‑quality, scalable AI features and agent workflows, driving clarity on requirements, trade‑offs and timelines.Collaborate closely with commercial, marketing, legal and finance teams to navigate regulatory and operational complexity while delivering simple, easy‑to‑use AI‑powered products for our clients.Deeply understand user needs, target markets, and the competitive AI landscape; leverage customer and partner feedback, alongside production conversation data and eval results, to inform strategy and prioritization.Manage difficult tradeoffs between long‑term AI product vision and near‑term growth — balancing model quality, accuracy, latency, and cost — and adapt quickly within a highly data‑driven, fast‑paced environment.Lead the extension of Kai into new verticals and agentic use cases, validating opportunities and taking new propositions from concept to launch.Monitor product performance, drive continuous operational improvement, and remain ahead of industry trends in AI and finance.This role can be based in SF or SingaporeWho you are6 + years of overall professional experience within Product ManagementBachelor's degree or higher within STEM or related degreeProven track record working with advanced technologies, e.g. AI, ML, LLMExcellent communication skills with the ability to convey product strategy to both technical and non-technical audiencesClose attention to detail, ability to structure complex problems and inform decisions with data and first-principle insightsDrive, grit, and persistence to take ownership and move ideas to reality in short periods of timeAbility to thrive in cross-cultural and cross-functional teams globallyExperience considering both user requirements and commercial strategy in order to drive meaningful product growthApplicant Safety Policy: Fraud and Third-Party RecruitersTo protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page.Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.Equal opportunityAirwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.Compensation Range: $190K - $270KLocationUS - San FranciscoEmployment TypeFull timeLocation TypeHybridDepartmentProductGrowthCompensation$190K – $270K • Offers Equity • Offers BonusAirwallex promotes fair compensation practices in accordance with applicable national, federal, state, and local law.These expected base pay ranges are based on information at the time this post was generated and represent the company’s good faith minimum and maximum ranges for this role at the time of posting.The actual compensation offered to a candidate will be dependent upon multiple factors, including but not limited to relevant experience, skills and other qualifications, geographic location as noted, internal equity, and other external market factors.Certain roles may be eligible for other compensation including, but not limited to, annual bonuses, commissions, RSUs, or other forms of compensation in addition to the established salary range.Benefits vary by country and employment type in accordance with local statutory requirements. All employees receive at least the statutory minimum for paid annual leave and public holidays, with many of our locations offering additional company-provided vacation days.For example, for US-based employees, they are eligible to participate in medical, dental, and vision insurance, a 401(k) plan, short-term and long-term disability, basic life insurance, and well-being benefits. US-based employees also receive 20 paid days of vacation and 12 paid days of company holidays in a calendar year.Further details about our compensation and benefits package are available upon request by contacting our Talent Acquisition team.