Onsite Support Technician

Onsite Support Technician

Experience: 6 To 20+ year of Experience.

Location: West Chester, PA Onsite

Must Have Technical/Functional Skills

• Problem-Solving: Strong analytical and problem-solving skills to diagnose and resolve technical issues efficiently.

• Communication: Excellent verbal and written communication skills to interact effectively with users and team members.

• Certifications: Relevant certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar are advantageous.

• AV Equipment Knowledge: Familiarity with setting up and troubleshooting AV equipment and video conferencing tools like Microsoft Teams.

• Network/Server Knowledge – Familiarity with racking and stacking of Servers or switches

• Technical Certifications: Additional certifications such as ITIL, CompTIA Network+, can be beneficial.

• Customer Service Skills: Strong customer service orientation to provide a positive user experience.

• Physical Requirements: Ability to lift and move computer equipment and perform tasks that may require physical effort.

Roles & Responsibilities

• Technical Support: Provide technical assistance to users experiencing hardware and software issues.

• Installation and Configuration: Install, configure, and maintain desktop hardware, software, and peripheral devices.

• Troubleshooting: Diagnose and resolve technical problems related to desktop systems, applications, and network connectivity.

• User Training: Train users in new technologies and provide guidance on best practices.

• Documentation: Maintain detailed records of technical issues and solutions, and update documentation as needed.

• Collaboration: Work closely with other IT teams to resolve complex issues.

• Conference Room Support: Set up and maintain audiovisual (AV) equipment in conference rooms. Ensure all equipment functions properly before meetings and provide on-the-spot technical support during meetings.

• iOS Device Support: Managing iOS devices, including familiarity with Mobile Device Management (MDM) solutions.