Field Service Technician II

Field Service Technician IIField Service Technician II (FST2) is a safety critical position and is responsible for the manufacture, installation, troubleshooting, and repair of all LB Foster wayside equipment (WILD, Rockfall, Flood Monitoring), ensuring uninterrupted system performance and The Association of American Railroads (AAR) WABL compliance. The FST2 will interact directly with our customers on site, and LB Foster teams: Engineering, Project Management and Operations. The FST2 will be required to travel extensively to support our customers' equipment primarily in the US and Canada, but occasionally overseas.Essential Functions:Perform the installation, commissioning, maintenance, calibration and upkeep of our customers' WILDs and other LB Foster wayside equipment on our customer railroads domestically and internationally.Adhering to all safety, installation standards, and/or best practices.Preparing the rail by drilling through the neutral axis of the railGrinding and polishing the rail to ensure a flat surface void of raised and/or indented letteringPrecision welding to place gages using Salient's proprietary welderApplying sealant to gages to prevent water ingressSoldering wires on PCBs and tag readersUtilizing specialized and proprietary tools to calibrate systemsOperating mega-ohm meter and multimeter for quality checksUtilizing a wide range of power and hand tools to install and repair sitesUsing Linux interface for commissioning, calibration and diagnosisAssemble and test complex electronic assemblies as per documented work instructionsFollow all company ISO Quality processes, procedures, and best practices.Report all travel expenses and supply timely expense reports as per company policy.Travel extensively throughout North America and occasionally overseas.Weekend and/or holiday work as necessary.Overtime work as necessary.Must be able and willing to understand and apply safety rules, practice safe work habits, identify safety risks, and avoid potentially risky behaviors and situations.Working safely outdoors in all weather conditions, on uneven ground, and live tracks.Safe operation, maintenance, and upkeep of company issued tools.Operate company vehicles in the performance of duties.Plan and coordinate travel logistics (air, rental, lodging, and site scheduling) to meet assigned timelinesMentor fellow field technicians to improve performance and technical skill developmentRevise work instructions to support future operations and knowledge transferAct as a liaison between field technicians, management, and customers to support operational efficiency.Identify operational issues, recommend improvements, and execute solutions across departments to drive efficiency and performanceMaintain accurate trip reports and site records.Create and review calibration documentation for customers and internal recordsOther tasks and projects as assigned.Experience, Education & License Requirements:2-5 years prior field service experience requiredMechanical, electrical, or electronic experience requiredRailroad or trade experience a plus in communication & signalsHigh School Diploma/GED required, Associates or Bachelor's preferredUS Passport or ability to be granted a US PassportValid Driver's license and clean driving recordTraveling up to 75%Safety Critical Position – able to pass pre-employment and random drug screeningsPrevious exposure to work environments that necessitate the use of PPESkills & Abilities:On-Track ability: Obtain and maintain E-Rail Safe and Railroad specific RWP certificatesObtain and maintain CPR/First Aid certificateWork one-on-one with customersWork in a small teamElectrical Ability: Knowledge of Electricity/ElectronicsRead and understand electronic drawingsSolder electronics as per best practice and/or standardElectronic Static Discharge (ESD) safe practicesTroubleshoot electronic systemsComputer Literacy Knowledge: Microsoft Office Suite: Outlook, Word, Excel, Power Point, Teams. Linux operating systemInternet Protocol (IP) Communications, knowledge of Secure Shell (SSH), Secure File Transport Protocol (SFTP), Domain Name Service (DNS), Network Time Protocol (NTP)Serial communications using Hyperterm, Zoc, or Putty, etc.Travel Ability: Drive a minimum of 7hrs per day Renting a vehicle Travel by airPhysical Ability: Pass physical exam Lift 60lb regularly, on occasion up to 100lb Shoveling, digging, sledgehammering as required Use an assortment of power and hand tools, grinders, reciprocating saw, hammers, chisels, wrenches, impact drivers, drills, etc. Sit or stand for long periods of time while workingCompetencies:Collaboration and CommunicationWork Ethic and Self StartingProductivity and Continuous ImprovementCustomer FocusAdvanced Problem-Solving Skills, Adaptability, and Attention to DetailAccountabilityThe Benefits:Medical, dental, vision benefits the first day of the month after hireMarket-leading 401(k) program with company match10 paid holidays per year and PTO accrual planPaid Sick LeavePaid Parental Leave100% tuition reimbursementCareer development and advancement opportunities