Automotive Service Advisor

Job Description

Job Description

Protech Automotive Services, a leading family-owned automotive repair shop specializing in servicing a broad range of modern vehicles, is seeking a highly skilled and dedicated Service Advisor.

Our team thrives on trust, client-focused service, quality, and professionalism. We seek a Service Advisor who embodies these values and aims to provide the best customer service in the automotive repair industry. We are known for our unmatched service, check out our reviews!

Responsibilities:

• Greet customers and accurately understand their service needs and expectations
• Create detailed repair orders and assign work to technicians
• Develop comprehensive estimates for parts, labor, and materials based on technician feedback
• Conduct effective conversations with customers regarding necessary repairs and maintenance
• Order parts and coordinate with technicians to ensure timely and high-quality service
• Serve as the primary point of contact for all customer communication, ensuring a flawless service experience

Qualifications:

• Prior experience as a service advisor is preferred, but not required
• Must be proficient with computers and communication via text message, email, and voice calls
• Must have a valid driver's license
• Must have strong customer service skills, potentially from experience in hospitality or sales positions.
• Applicant should have general automotive knowledge that is sufficient for effective advising (specific technical automotive knowledge is not required though)

What we offer:

• Clean and modern facility with excellent amenities. 
• Warm and inviting culture, where everyone is treated with the utmost respect.
• Competitive pay structure ($60,000 - $100,000+ per year, based on experience)
• Monday-Friday, 7:30am-5pm work schedule, with weekends off
• Excellent benefits package including paid vacations, holidays, 401k with company match, and top-notch medical, dental, and vision insurance
• Opportunities for training and continued education

Join us at Protech Automotive Services, where we are dedicated to excellence, ongoing growth, and building the best team in the automotive repair industry. We look forward to hearing from you!

\nCompany Description

Protech Automotive Services is a leading RI family-owned automotive repair shop. We are known for our excellent customer service, our highly skilled technicians, and our unique brand. We have steadily grown since 2010 and are still growing. We plan to expand into more locations over the next few years. Come be a part of our growing team!

Company Description

Protech Automotive Services is a leading RI family-owned automotive repair shop. We are known for our excellent customer service, our highly skilled technicians, and our unique brand. We have steadily grown since 2010 and are still growing. We plan to expand into more locations over the next few years. Come be a part of our growing team!