Field Service Tech II (Windows & Doors) (Sacramento, CA)

Job Description

As a Field Service Technician II, you will perform warranty and non-warranty repairs in customers' homes throughout your assigned service territory. While technicians are based out of Sacramento, this role requires travel throughout the metro area to support customers with window and door service needs. The position requires strong troubleshooting skills, construction knowledge, and the ability to diagnose issues, determine warranty eligibility, and communicate findings professionally with both customers and internal teams.

If you enjoy hands-on work, problem-solving, and delivering excellent customer service, we'd like to hear from you.

What You'll Do

Perform Field Service Repairs

• Complete warranty and non-warranty service repairs at customer homes.
• Adjust components, replace parts and hardware, perform water testing, and take measurements.
• Diagnose product issues and determine appropriate corrective actions.
• Document all work completed accurately and thoroughly.

Manage Service Appointments

• Travel throughout your assigned territory to customer locations.
• Complete scheduled service appointments efficiently and professionally.
• Review work orders to ensure accuracy and completeness.

Coordinate Parts & Materials

• Requisition and manage parts needed to complete repairs.
• Work with internal teams to ensure materials are available for service calls.

Deliver Outstanding Customer Service

• Communicate professionally with homeowners.
• Explain repair findings and warranty determinations clearly.
• Represent MITER Brands in a positive and professional manner.

Maintain Safe Work Practices

• Follow all company safety policies and procedures.
• Wear required Personal Protective Equipment (PPE).
• Operate company vehicles and equipment safely.

Qualifications:

• 2-4 years of window and door installation, repair, or service experience.
• Extensive knowledge of residential window and door products, hardware, troubleshooting, and repair techniques.
• Proven ability to independently diagnose product issues and determine appropriate corrective actions.
• Prior glass, window, door, or construction industry experience.
• Valid driver's license with a clean Motor Vehicle Record (MVR).
• Ability to lift up to 75 pounds on a regular basis.
• Ability to safely climb ladders up to 40 feet/ comfortable with heights
• Strong communication and customer service skills.

Preferred Qualifications

• Experience servicing windows and doors in residential environments.
• Ability to work independently and manage multiple service calls.
• Experience performing warranty repairs, product inspections, and field troubleshooting.
• Strong customer-facing experience and professionalism when working in occupied homes.

Additional Requirements

• Ability to work mandatory overtime as needed to meet customer and business demands.
• Ability to travel throughout the Sacramento metro area and surrounding service territory.
• Flexibility to adjust work hours based on service schedules and workload requirements.

What We Offer

At MITER Brands, we invest in your health, wealth, and wellness. Our comprehensive benefits package supports you and your eligible spouse/dependents while helping you achieve your personal and professional goals.

We offer competitive pay, a 401(k) with company match, and generous paid time off to help you maintain a healthy work-life balance.

Health & Wellness

• Three comprehensive medical plan options
• Prescription drug coverage
• Dental insurance
• Vision insurance
• Teladoc virtual healthcare services
• Employee Assistance Program (EAP)
• Annual Wellness Clinic

Financial Protection

• Company-paid Life Insurance
• Voluntary Life Insurance
• Company-paid Short-Term Disability
• Company-paid Long-Term Disability
• Supplemental Hospital Indemnity Insurance
• Critical Illness Insurance
• Accident Insurance

Additional Benefits

• Paid Time Off (PTO) and paid holidays
• 401(k) retirement plan with company match
• Tuition Reimbursement Program
• Legal Insurance
• Identity Theft Protection
• Pet Insurance
• Team Member Discount Program

MITER Brands, including MI Windows and Doors, Milgard, and PGT Innovations, is an Equal Opportunity Employer. We are committed to fostering an inclusive workplace and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, or any other protected status under applicable law.

Work Authorization and Sponsorship Disclosure:

The Company does not offer employer sponsorship at this time. Therefore, candidates must provide truthful and complete information regarding their eligibility to work in the U.S. and any current or future need for employment sponsorship. Misrepresentation regarding work authorization or sponsorship need at any stage of the hiring process will result in disqualification from consideration, rescission of an employment offer, or termination of employment.