Production Operations Support Technician / Computer Operator

IT Production Operations Support TechnicianWe Deliver the Goods:Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much moreGrowth opportunities performing essential work to support America's food distribution systemSafe and inclusive working environment, including culture of rewards, recognition, and respectWhy Join Core-Mark? Core-Mark emphasizes personal growth and development for all associates. We believe that when you succeed, the company succeeds. We promote internally whenever possible and provide frequent training opportunities in several formats to help you meet your personal and career goals.Position Details:Compensation: $19 - $27/hr Depends on experienceWork Location: 4007 N. Industrial Park 1st St. Spokane Valley, WA 99216Note: this is NOT a remote position.Position Purpose: The IT Production Operations Support Technician is a professional-level position responsible for the data processing operations at Core-Mark distribution centers as well as the support, monitoring, and maintenance of all technology solutions at facilities across the United States and Canada. As an integral part of Core-Mark's Information Technology group, this full-time permanent position provides efficient IT operational workflow services including preliminary troubleshooting and problem resolution in support of 24x7 operations.Responsibilities:Performs regular, daily tasks critical to the workflow of Core-Mark operations for multiple facilities using an internally developed WMS application.Supports internal Core-Mark technology solutions, including Windows and LINUX based applications.Hands on and remote hardware support of devices such as printers, PCs, mobile barcode scanners, network equipment, and thin client terminals.Interfaces with 3rd party support vendors such as telecom companies, and contracted maintenance providers.Works collaboratively with other support teams in the IT organization.Works collaboratively with business stakeholders in problem resolution and solutioning.Contributes to company and IT department tasks, projects, training opportunities, and other initiatives.Performs other related duties as assigned.The ideal candidate should possess the following:Experience in learning and taking ownership of unfamiliar technology solutionsUnderstanding of problem resolution methodologies and root-cause analysisUnderstanding of crisis escalation protocolsStrong communication skills, both written and verbalFlexibility to occasionally work alternate shifts for training purposesAvailability for infrequent after-hours support in crisis situations requiring local presence