CRC Benefits - Account Executive (Hybrid)

Job Details Regular or Temporary: Regular. Language Fluency: English (Required). Work Shift: 1st Shift (United States of America). Responsibilities You will be the person our customers rely on to help them with any concerns or support needs relating to their book of business with CRC Benefits. Provide quality information and accurate solutions for a defined scope of customer issues via telephone and email correspondence. Identify and correspond with relevant departments within CRC Benefits. Determine when customer issues need to be escalated and use appropriate channels to timely resolution. Proactively keep customers updated on status and outcome of ongoing support case, including if any necessary additional information may be required from the customer. Provide quality customer service for issues regarding benefit administration group changes, employee enrollment changes, ID card status, and effective date inquiries. Facilitate communication to continue to further educate our customer base on the services we provide. Provide routine follow-up on service issues. Adapt support based on the customer’s changing needs during interaction. Listen to customer ideas, resolve conflicts, solve problems, and provide feedback to Company management. Develop increasing knowledge of insurance industry markets, products, and state specific rules and regulations to provide a value‑added service to customers. Research and provide information on carrier administrative procedures, product availability, and product details. Understand all customer‑facing products and the interactions, as well as learn new internal system processes, features and functions. Keep up to date on all Company’s policies and promotional offerings. Understand the Company’s internal products and processes and how customers interact with them. Deliver elevated service to existing growth brokers and new brokers to CRC Benefits. Own customer loyalty. Use data and metrics to guide customer behaviors around products and service‑oriented activities. Adhere to CRC Benefits confidentiality standards of information. Occasional long, irregular hours during peak times. Other duties as assigned by management. Maintain 100% of available phone time and/or electronic service goals every work day, in accordance with current standards and as directed by management. Actively participates in regular team meetings, providing input to contribute to the team’s overall success in achieving customer satisfaction. Physical requirements: seated, frequently speaking and hearing, occasionally standing, walking, bending, crawling, kneeling, and ability to lift up to 25 lbs. Qualifications Associates degree or equivalent. 2+ years’ experience in a related account management or priority customer support environment within a group benefits broker or insurance carrier. Strong understanding of insurance products preferably attained through working with a health insurance broker or carrier. Prior experience dealing with multiple customer service issues. Life and Health Insurance License. Communicate effectively with all levels of internal and external personnel, both verbally and in writing. Good knowledge of carrier plan features, benefits, HIPAA laws and guidelines, and underwriting guidelines. Ability to read, analyze and interpret Explanation of Benefits (EOB). Read, comprehend, and interpret underwriting procedures, requirements, regulations, and contracts. Strong knowledge of medical conditions/terminology and group health insurance products. Familiarity with the security measures pertaining to Personal Health Information (PHI). Work in and contribute to a positive team environment. Complete tasks on time while managing multiple tasks simultaneously. Strong knowledge of Microsoft Office, specifically Word, Excel, and Outlook Exchange; proficient in Microsoft Edge and Google Chrome. Salary The annual base salary for this position is $75,000.00 - $90,000.00. Benefits At CRC Group, we’re committed to supporting every aspect of teammates well‑being – physical, emotional, financial, social, and professional. Our best‑in‑class benefits program is designed to care for the whole you, offering a wide range of coverage and support. Eligible full‑time teammates enjoy access to medical, dental, vision, life, disability, and AD&D insurance; tax‑advantaged savings accounts; and a 401(k) plan with company match. CRC Group also offers generous paid time off programs, including company holidays, vacation and sick days, new parent leave, and more. Eligible positions may also qualify for restricted stock units and/or a deferred compensation plan. Why CRC Group? Growth: Advance your career with our learning and leadership development programs. Innovation: Work in a forward‑thinking environment that values new ideas. Community: Be part of a supportive team that celebrates success together. Benefits: Enjoy competitive compensation, health benefits, and retirement plans. Who We’re Looking For We seek passionate individuals who thrive in a fast‑paced, collaborative environment. If you value integrity and are driven to succeed, CRC Group is the place for you. EEO & Equal Opportunity CRC Group supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. CRC Group is a Drug Free Workplace. EEO is the Law Pay Transparency Nondiscrimination Provision E-Verify. #J-18808-Ljbffr 206 Centerstone Ins & Fin Svc