Shift Supervisor

Job Description

Job Description

JOB SUMMARY

In coordination with Management, the Shift Supervisor provides leadership and guidance to assigned employees through their daily routines and interacts with customers to make sure they have a satisfactory experience. They act as quality control through the supervision of employees and ensuring the Company and Food Service policies and procedures are maintained. A Shift Supervisor must be able to perform all job functions of the staff they supervise and make decisions to delegate duties and responsibilities to ensure efficient operations.

ESSENTIAL FUNCTIONS

• May be required to address customer concerns
• Follows procedures for the proper storage of leftover food and potentially hazardous food items
• Receives and stores food requisitions and supplies
• Processes phone orders and assists customers
• Assists in catering and special functions
• Assists in maintaining production records per departmental procedures
• Responsible for the operation and cleanliness of the Unit and equipment
• Prepares and pre-portions all food products according to Company specifications and recipes
• Operation of cash register and cash-ups
• Replenishes product as needed to include ice machine, ice cream machine, etc.
• Sweeps and mops work areas as needed
• Reports any equipment and service problems as necessary
• Reports any deficiencies or problems with any food or supplies
• Prepares catering or special event food items as necessary
• Assigns, coordinates, and delegates the work of employees to promote the efficiency of operations
• Ensures that staff is carrying out assignments as directed and per Company and Food Service guidelines
• Provides training to new employees and communicates any new procedures to staff
• Performs tasks necessary to open and/or close the Unit
• Must attend food safety training as scheduled
• Perform other duties as assigned

EDUCATION AND EXPERIENCE

High School graduate or equivalent; Associate degree preferred; previous foodservice industry and customer service experience required.

QUALITIES

• Must be capable of supervising specific areas of the unit in a fast-paced environment
• Ability to lead, both by example and direction
• Handle sensitive and confidential information appropriately
• Work independently and as part of a team
• Take initiative, anticipate, prioritize, and follow tasks through to completion
• Successfully operate within deadlines, use creative problem-solving skills, and evaluate and adjust when necessary
• Adhere to Company, Department and State guidelines as directed
• Predictable and reliable attendance
• Use creative problem-solving skills
• Adhere to company, department and State guidelines as directed
• Handle sensitive and confidential information appropriately
• Predictable and reliable attendance

PHYSICAL CONDITIONS AND DEMANDS

Moderate to heavy lifting, up to 50 pounds; constant standing, bending and walking; exposure to temperature extremes, slippery surfaces, and congested work areas; exposure to many different food types.

Please note this job description is not designed to cover or contain a comprehensive listing of actives, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

This job description has been approved by all levels of management.

Morrisville Auxiliary Corporation is a not-for-profit that provides non-academic services to SUNY Morrisville. This includes campus dining services, two housing facilities, College ID services, facilities maintenance, catering services, the Campus Store, and more. MAC also owns and operates Nelson Farms Country Store & Production Facility, Morrisville Ice Plex, and the Copper Turret Restaurant

• Handle sensitive and confidential information appropriately
• Work independently and as part of a team
• Take initiative, anticipate, prioritize, and follow tasks through to completion
• Successfully operate within deadlines, use creative problem-solving skills, and evaluate and adjust when necessary
• Adhere to Company, Department and State guidelines as directed
• Predictable and reliable attendance

Education and Experience:

High School graduate or equivalent; Associate’s Degree preferred; previous foodservice industry and customer service experience required

Physical Conditions and Demands:

Moderate to heavy lifting, up to 50 lbs.; constant standing, bending, and walking; exposure to temperature extremes, slippery surfaces, congested work areas, and potentially dangerous equipment, tools and machinery; exposure to various types of food.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Employee signature below constitutes the employee's understanding of the requirements, essential functions and duties of the position.