Manager Customer Accounts- F&F, Pet Distribution

Position Summary The Manager, Customer Account position has ownership for managing and enabling results across key accounts in the assigned channels. Acting as the main point of contact with customers and distributors, this role ensures that company offerings meet customer needs. The manager focuses on generating profitable growth through impactful storytelling and skilled negotiation, supporting Pet AG’s commercial strategies. Compensation & Benefits Employee Ownership (ESOP): Company‑funded retirement contribution of approximately 18% of pay, plus 401(k) Competitive base salary with performance‑based bonus opportunity Comprehensive benefits package: Medical, Dental, Vision, Life, Disability, FSA, and Pet Insurance Generous paid time off, paid holidays, and parental leave Fitness and tuition reimbursement programs Essential Duties & Responsibilities Achieve or exceed sales targets across assigned product lines by maintaining, growing, and expanding the existing customer base within designated channels. Serve as a technical expert by providing advanced product knowledge and problem‑solving support to customers, ensuring effective use and application of products while maintaining current, in‑depth expertise across all product lines. Develop and execute channel‑specific selling strategies that drive sustainable top‑line revenue growth. Provide actionable market insights to Sales and Marketing teams regarding competitive activity, customer trends, and evolving market conditions. Develop and deliver advanced go‑to‑market plans that demonstrate strong business acumen and the ability to influence and align stakeholders across the organization. Plan, deploy, and manage trade and promotional resources to deliver measurable results and strong ROI in alignment with the approved business plan. Demonstrate top‑tier leadership behaviors by acting with an ownership mindset and accountability for results. Build strong, consultative customer relationships by asking insightful questions to uncover opportunities and translating them into executable business plans. Exhibit expert‑level negotiation and relationship‑building skills to drive mutually beneficial partnerships with customers. Perform additional duties assigned to support business objectives. Safety Responsibilities Follow all company safety policies and procedures. Participate in required safety training. Report unsafe conditions, near misses, and incidents promptly. Required Qualifications Education: Bachelor’s degree in Sales, Management, Business, or a related field, or an equivalent combination of education and relevant experience. Experience: 3–5 years of progressive sales experience within the animal health, pet, or related industry. 1 year of headquarters (HQ) responsibility supporting key Farm & Feed and/or Pet Distribution customers is preferred. Omnichannel Expertise: Understanding of the omnichannel sales landscape, with the ability to generate demand through digital and eCommerce channels. Customer Focus: Highly developed customer service skills with a proven ability to build, maintain, and grow strong client relationships. Self‑Direction: Results‑oriented self‑starter with a solution‑focused mindset and the ability to operate independently. Communication Skills: Excellent verbal and written communication skills, including storytelling and executive‑level presentation capabilities. Territory Management: Demonstrated ability to prioritize, plan, and organize daily, weekly, and monthly territory activities, including travel. Technical Skills: Strong proficiency in Microsoft Office applications, including Excel, PowerPoint, Word, and Outlook. Travel: Willingness and ability to travel extensively, with expected travel ranging from 25%–70%. Work Environment & Culture PBI‑Gordon Companies offers a collaborative, employee‑owned environment where accountability, partnership, and continuous improvement are valued. Team members are encouraged to contribute ideas, develop professionally, and grow their careers alongside the business. Equal Opportunity Employer PBI‑Gordon Companies is an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees. Benefits Overview Medical Insurance: Voluntary, competitive medical insurance and prescription drug plan options. Dental Insurance: Two voluntary dental plans designed to protect oral health. Vision Insurance: Voluntary plan covering eye exams, frames, lenses, and contact lenses; employee owners responsible for 100% of cost. Life Insurance with AD&D: Company‑paid $50,000 life insurance policy with AD&D; additional coverage available for purchase. Short‑ and Long‑term Disability: Company‑paid plans providing income replacement (short‑term 70% up to $1,350 per week; long‑term 60% up to $5,000 per month). Employee Assistance Program (EAP): Company‑paid counseling sessions up to six free sessions. Flexible Spending Account (FSA): Pre‑tax money set aside for medical, dental, or vision expenses or dependent care. Pet Insurance: Options offered through the ASPCA; employee owners can enroll and pay premiums directly. Paid Holidays & PTO: Includes Regular PTO, Personal PTO, and specified paid company holidays. Employee Stock Ownership Plan (ESOP): Company contribution of approximately 18% of total compensation annually, with a six‑year vesting schedule. 401(k) Retirement Savings Plan: Company match of 100% up to 3% deferral with a three‑year vesting schedule. Fitness Reimbursement: Up to $300 annually for gym/fitness memberships. William Everett & Mary Ellen Mealman Scholarship Fund: Eligibility for children or grandchildren of employee‑owners based on need, achievement, and community involvement. Tuition Reimbursement: Eligible after one full year of employment for bachelor’s level coursework related to current or future job. Parental Leave: Company‑paid leave following birth, adoption, foster care, or surrogacy, running concurrently with FMLA. Job Information Pay range: $92,700 minimum to $139,050 maximum per year. Bonus incentive program is also available. The role requires full‑time commitment of at least 30 hours per week. #J-18808-Ljbffr Pet-Ag, Inc.