Payments Operations Business Manager, Executive Director

Join a high-impact team that turns data into decisions for our Payments Operations organization. You’ll shape strategy, deliver transparent business insights, and partner with senior leaders to execute on critical initiatives end to end.

As a Payments Operations Business Manager, Executive Director, within the commercial and Investment Banking team, you will lead a team that brings clarity to performance, financials, and capacity across Payments Operations. You’ll partner closely with Operations, Finance & Business Management, and Data & Analytics to deliver executive-ready analysis and reporting. Your work will strengthen financial controls, enhance forecasting, and inform strategic decisions that impact clients and the firm.

Job Responsibilities

• Serve as a strategic advisor to Payments Operations and F&BM leadership, shaping and communicating strategy, projections, and trends through executive-level presentations
• Design monthly and quarterly business and financial reporting packages that convey results clearly and succinctly for varied audiences
• Coordinate deliverables across business management, finance, operations, and product teams to support priorities and transformation initiatives
• Analyze complex, large-scale datasets to produce insights and executive-ready materials; translate analysis into clear narratives and visualizations (e.g., PitchPro+)
• Lead budgeting and forecasting for headcount and direct expenses in partnership with Operations and F&BM teams
• Build and enhance capacity models across Payments functions and support activity-based costing to enable accurate allocations and client profitability insights
• Strengthen financial controls and data integrity to enable confident, timely decision-making by senior stakeholders

Required Qualifications, Capabilities, and Skills

• Bachelor’s degree in Business, Finance, Economics, or related field; MBA preferred
• Significant experience leading diverse teams and cross-functional initiatives in Business Management, Operations, or Consulting
• Advanced presentation and storytelling skills, with the ability to simplify complex topics for executive audiences
• Strong analytical skills with experience transforming large datasets into actionable insights; high attention to detail and logical problem-solving
• Excellent project management, prioritization, and time management skills in fast-paced environments
• Demonstrated ability to build strong partnerships and influence stakeholders at all levels; outstanding written and verbal communication skills
• Self-starter with a high degree of ownership and independence, driving outcomes with quality and speed

Preferred Qualifications, Capabilities, and Skills

• Experience with capacity modeling and activity-based costing in complex operations environments
• Proficiency with executive presentation tools and data visualization; comfort creating executive-ready materials (e.g., PitchPro+)
• Background in payments or financial services operations, with knowledge of performance metrics and cost drivers
• People leadership experience with a focus on coaching, development, and building high-performing teams