Program Manager - Commercial Services

Program Manager - Commercial Services

Description:

PURPOSE:

You'll be responsible for the management of large, complex programs spanning multiple IT and/or business departments. You will support the initiation, planning, execution, and finalizing of programs and/or projects according to deadlines and budget, which includes coordinating the efforts of team members, contractors, and third-party vendors.

POSITION RESPONSIBILITIES:

A successful Program Manager will:

Create a roadmap/plan for multiple related work efforts which roll up into a program-level plan to manage cross-functional teams and project dependencies, milestones, and deliverables.

Define project scope, goals, and deliverables in collaboration with senior management and stakeholders.

Proactively perform risk management and identify issues across functions and inter-dependent efforts.

Effectively facilitate meetings with large audiences and/or broad/complex topics.

Confidently liaise with program stakeholders at varying levels of the organization, manage expectations, and provide program-level status via strategic dialog, presentations, and written communications.

Monitor project financials and recommend budget changes where necessary.

Provide oversight across multiple projects to identify and resolve conflicts, resource constraints, and clear critical path

The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

EXPERIENCE AND QUALIFICATIONS:

Bachelor's degree in computer information systems, project management, or related fields.

7 years direct work experience in a project management capacity including all aspects from project initiation through execution and delivery.

PREFERRED SKILLS:

Project Management Professional (PMP) certification desired.

Experience with Hospitality.

Knowledge of Project Management Tools; Smartsheet preferred.

Agile delivery/project management-related experience on IT projects.

Excellent presentation skills.

Efficient in Microsoft Office Suite.

EDUCATION:

Bachelor's degree in computer information systems, project management, or related fields.