Cashier/Guest Services

Job Description

Job Description

Job Summary:

We call this position our Hospitality Hero! This person plays a key role in ensuring a smooth and enjoyable experience for guests by performing multiple duties in the front-of-house area. This position includes greeting guests, taking orders, delivering food, handling Point of Sale transactions, and ensuring a welcoming environment. A combination of excellent customer service, organizational skills, and multitasking ability is essential for this role.

Key Responsibilities:
Reception Duties:

• Guest Greeting and Seating:
  • Greet guests with a friendly and professional attitude as they enter the venue.
  • Answer phones, and assist guests with inquiries regarding services.
• Guest Experience:
  • Provide information about menu items, daily specials, or promotions.
  • Ensure a positive first impression by maintaining a clean and organized reception area.
  • Communicate effectively with the kitchen and service staff regarding guest needs.

Food Runner Duties:

• Deliver Food to Guests:
  • Retrieve prepared food from the kitchen and deliver it to the correct table or guest in a timely and efficient manner.
  • Ensure that food is presented attractively and accurately, and check that the order is correct before delivery.
  • Assist guests with any requests (e.g., additional condiments, drinks) during food delivery.
• Guest Interaction:
  • Ensure that guests have everything they need for an enjoyable meal, such as utensils and napkins.
  • Respond to any concerns or requests in a professional and friendly manner.
• Food Safety and Cleanliness:
  • Ensure that food is delivered at the appropriate temperature and is handled in accordance with health and safety guidelines.
  • Assist with keeping the dining area clean, including clearing empty dishes and wiping down tables.
  • 
    Cashier Duties:
    • Process Transactions:
      • Handle payments for food services and merchandise accurately and efficiently.
      • Manage and maintain the register area, ensuring that it is organized and free of clutter.
    • Order and Payment Assistance:
      • Take customer orders when needed and accurately input them into the system.
      • Provide assistance to guests during the checkout process, answering questions and ensuring they are satisfied with their experience.
    • Sales and Promotion Support:
      • Assist with promoting special offers, loyalty programs, or upsell additional items (e.g., drinks, desserts).
      • Ensure that all payments are properly documented and accounted for.

  • Additional Responsibilities:
    
    
    • Assist with other duties as needed, such as restocking supplies, assisting with setup/cleanup, or running errands.
    • Maintain cleanliness and organization in all areas of responsibility.
    • Ensure the workplace is compliant with health, safety, and company standards.

  • Skills and Qualifications:
    
    
    • High school diploma or equivalent preferred.
    • Previous experience in customer service or hospitality is a plus.
    • Strong communication and interpersonal skills.
    • Ability to multitask and remain calm and efficient during busy periods.
    • Knowledge of cash register systems or point-of-sale (POS) systems is a plus.
    • Ability to work in a fast-paced environment and handle guest concerns with professionalism.
    • Excellent attention to detail and organization skills.

  • Physical Demands:
    
    
    • Ability to stand and walk for extended periods of time.
    • Ability to lift and carry heavy trays or items (up to 30 lbs).
    • Ability to bend, stoop, and reach when needed.

  • 
    Working Conditions:
    • Work is performed in a fast-paced restaurant or entertainment environment.
    • The position requires customer-facing interaction, and the work environment may be noisy or busy during peak hours.
    • Flexibility to work evenings, weekends, and holidays as needed.