Assistant Manager Full-time (Rochester Hills, MI)

Assistant Manager

The Assistant Manager manages overall store operations and the achievement of company goals and directives.

Customer Service

• Provide positive representation of Ace Retail Group.
• Proactively assist customers in solving problems.
• Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.
• Provide a friendly, outgoing demeanor; work well with customers as well as associates.
• Ensure all calls and pages are answered promptly, courteously and effectively.
• Handle customer complaints. Work to resolve problems with the customer and have Ace Retail Group's best interest taken into consideration.
• Possess excellent product knowledge and knowledge of store layout and location of products.

Store Operations

• Ensure a positive, professional and safe work environment for all associates.
• Supervise the general operations of the entire store.
• Responsible for opening and closing the store.
• Assist with the implementation of Store Support Center programs.
• Ensure successful Loss Prevention, Safety and Internal Audits.
• Work with General Manager and Assistant Manager - Merchandising on all aspects of running the store.
• Participate in weekly management staff meetings.
• Communicate issues to the appropriate Store Support Center department with General Manager approval.
• Assist with special projects within the district as set forth by the District Manager.
• Implement new Standard Operating Procedures into store execution.
• Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise areas.
• Ensure that weekly price changes and label updates are completed timely and accurately.
• Oversee all cashiering functions including training, maintenance, audits, and reports.
• Manage and direct preventative maintenance and repairs in order to maximize and protect all physical assets (i.e. building, fixtures and equipment).
• Visit competition to be familiar with what they are doing.
• Perform all other duties as assigned.

Inventory & Merchandising

• Assist to ensure forklift operations and receiving is completed in a safe and efficient way.
• Assist to ensure receiving, checking in and stocking of merchandise adheres to best practices and Standard Operating Procedures.
• Responsible for maintenance of back stock levels.
• Assist to ensure that cycle counts and negative on hand reports are completed timely and accurately.
• Assist in ordering and maintaining desirable product inventory levels to ensure in-stocks and store profitability.
• Assist with merchandise resets throughout the store.
• Assist to ensure all signage is current in the store.
• Assist in presenting a clean and orderly sales floor, including end caps and promotional and incremental merchandising.

Hiring & Training of Associates

• Assist in training of all associates.
• Actively recruit and promote the advancement of Ace Retail Group associates.
• Assist in hiring, training, scheduling, reviewing, rewarding and coaching Head Cashiers and Cashiers with the approval of the General Manager.

Leadership

• Manage all aspects of store operations in the absence of the General Manager.
• Lead by example; be approachable by all associates and customers.
• Participate in store meetings.
• Communicate any merchandising, cost control or sales idea to the General Manager for follow up.
• Prepare and challenge yourself for future advancement.

Other Essential Requirements

Ability to exhibit and incorporate our Core Values into daily decisions and interactions with others:

• WINNING In business, money is the score. To win, we must perform, compete, and have fun.
• EXCELLENCE Striving to be our best through continuous improvement and inspiration.
• LOVE Love the people, love the work and love the results.
• INTEGRITY Honesty, reliability, high character and ethical behavior.
• GRATITUDE Appreciating being in the business of serving others.
• HUMILITY A modest and respectful approach to leadership and work.
• TEAMWORK Collaboration over control or credit; together we are Ace.

Minimum Skills, Requirements and Qualifications

• High School or GED equivalent.
• Previous retail management experience preferred. Hardware experience preferred.
• Standing, walking, lifting (up to 25lbs) and climbing.

Compensation Details

$19.80 - $24 per hour

Life at Ace

Find out how we've created a one-of-a-kind, passionate and helpful workplace that puts our people first.