Service and Sales Engineer

Job Description

Job Description

Description:

Ready to join a global supplier of precision-engineered solutions in manufacturing and testing across markets such as automotive, defense/aerospace, industrial, life sciences, and telecom markets? Interested in the semiconductor industry? Then InTest EMS Corporation is looking forward to meeting you!

We are seeking a technically strong, customer-focused Sales & Service Engineer to support our InTest EMS business in Taiwan and the broader North Asia region. This role combines hands-on field service and technical support with sales development, helping customers maintain reliable equipment operation while identifying opportunities to expand the use of InTest EMS solutions.  The successful candidate will serve as a key technical contact for customers, coordinating with internal engineering, applications, service, and sales teams to resolve equipment issues, support installations, improve customer satisfaction, and develop long-term business relationships.

This is a fully remote position based in Taiwan, with travel of 40% or more.

The Sales & Service Engineer is primarily responsible for field service, equipment installation, troubleshooting, maintenance support, and technical customer service for automated test equipment and associated mechanical and electrical interface systems. The position requires regular visits to customer production and engineering facilities to ensure equipment performance, address technical issues, and support successful system integration.

In addition to service responsibilities, the role supports territory sales, account development, channel management, and new business opportunities. By maintaining strong customer relationships and understanding their technical requirements, the engineer will help identify equipment upgrades, new applications, and additional product opportunities.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Field Service, Installation, and Technical Support — Primary Responsibility

• Install, configure, integrate, and commission automated test equipment and associated mechanical, electrical, and interface hardware at customer sites.
• Provide on-site technical support for equipment operation, performance issues, system integration, and customer applications.
• Troubleshoot and resolve mechanical, electrical, and equipment-related issues involving automated test systems, manipulators, docking hardware, electrical interface equipment, and related assemblies.
• Diagnose equipment failures, investigate root causes, and coordinate corrective actions with Applications Engineering, Design Engineering, R&D, and other internal technical teams.
• Support equipment maintenance, performance verification, operational checks, and system adjustments to help maintain reliable equipment operation.
• Respond promptly to customer service requests and coordinate resources to minimize equipment downtime and production disruption.
• Provide technical guidance to customers on equipment setup, operation, maintenance, and troubleshooting procedures.
• Document service activities, equipment conditions, identified issues, corrective actions, and recommendations through established field service reporting procedures.
• Track open service issues and follow through to resolution, ensuring customer satisfaction and effective communication throughout the process.
• Identify recurring technical issues and provide feedback to engineering and product development teams to support equipment improvements and serviceability.
• Coordinate with global InTest facilities and internal service resources for complex troubleshooting, equipment upgrades, replacement components, and escalated technical issues.
• Identify opportunities for preventive maintenance, equipment upgrades, replacement systems, and additional technical support services.

2. Applications Engineering and System Integration

• Work with customers to understand equipment requirements, operating conditions, interface specifications, and application challenges.
• Collaborate with Applications Engineering and Design Engineering to develop and implement appropriate equipment configurations and integration solutions.
• Assist with interpreting electrical schematics, mechanical drawings, interface specifications, and equipment layouts.
• Support the preparation of technical proposals, statements of work, requests for quotation (RFQs), system configurations, and concept drawings.
• Coordinate with engineering teams to address non-standard applications, system compatibility issues, and customer-specific integration requirements.
• Provide technical input on product improvements, new equipment requirements, and application-specific solutions.
• Deliver customer training and technical presentations covering equipment functionality, installation requirements, operating procedures, and troubleshooting practices.

3. Sales and Business Development

• Support achievement of territory sales targets through technical customer engagement, account development, and identification of new business opportunities.
• Develop and maintain relationships with customer engineering, test engineering, manufacturing, operations, procurement, and management teams.
• Identify opportunities for new equipment, additional systems, upgrades, replacement equipment, and related products based on customer requirements and service interactions.
• Work with the North Asia Regional Sales Manager to develop account strategies, sales plans, and territory growth initiatives.
• Support technical evaluations, product demonstrations, customer presentations, and solution proposals.
• Generate new leads and develop relationships with prospective customers not currently doing business with InTest EMS.
• Maintain strong relationships with existing accounts and help expand business through responsive service, technical expertise, and customer satisfaction.
• Support channel partners and distributors with product information, technical training, application guidance, and customer service coordination.
• Coordinate quotations with Sales Administration and internal engineering teams, ensuring timely responses to customer inquiries.

• Bachelor's degree in Engineering or a related technical discipline, or equivalent relevant professional experience.
• At least five years of field experience in equipment service, applications engineering, technical support, or field engineering within the automated test equipment, electronic test, test-system integration, or related capital equipment industry.
• Strong hands-on experience with equipment installation, troubleshooting, system integration, and customer-site technical support.
• Practical understanding of mechanical assemblies, electrical interfaces, test fixtures, docking systems, manipulators, instrumentation, and automated test equipment.
• Ability to read and interpret electrical schematics, mechanical drawings, interface specifications, and equipment configuration drawings.
• Experience diagnosing equipment performance issues, identifying root causes, coordinating corrective actions, and managing service cases through resolution.
• Customer-oriented mindset with strong communication, problem-solving, organizational, and follow-up skills.
• Commercial awareness and the ability to identify sales opportunities through customer service interactions and technical consultations.
• Experience supporting technical sales, account management, or channel partners in an electronic or industrial capital equipment market is desirable.
• Proficiency in Microsoft Word, Excel, PowerPoint, Outlook, CRM systems such as Microsoft Dynamics, and working with CAD drawings.
• Strong written and verbal communication skills in Chinese and English. Korean or Japanese language proficiency is an advantage.
• Ability to work independently in a remote, field-based role while collaborating effectively with global engineering and sales teams.
• Ability to manage multiple customer priorities in a dynamic, high-pressure environment.

Physical and Working Requirements

• Ability to lift up to 80 pounds when required for equipment installation or handling.
• Ability to perform moderate physical activities associated with equipment installation, setup, maintenance, and field service.
• Manual dexterity required for handling equipment, components, and installation tools.
• Ability to manage work-related stress while maintaining effective customer communication and service quality.

Travel Requirements

• Ability to travel 40% or more of the time throughout the assigned territory.
• Domestic and international travel for customer service visits, equipment installations, troubleshooting, technical reviews, business meetings, trade events, and visits to InTest facilities worldwide.

What we can offer you:

We offer Employee assistance program, Paid time off, Paid holidays, Referral bonus program, Employee Stock Purchase Plan (15% discount on company stock), Tuition reimbursement & more.  Compensation will be commensurate with experience and performance. 

About the Company:

InTest Corporation (NYSE: INTT) is a publicly traded, global supplier of innovative test and process technology solutions, serving industrial manufacturing, semiconductor, communications, defense, aerospace, life sciences, and automotive markets. Headquartered in the United States, InTest provides advanced solutions that enable customers worldwide to improve productivity, ensure product quality, and accelerate time-to-market. With a commitment to engineering excellence and customer partnerships, InTest’s portfolio includes highly respected brands that deliver precision, reliability, and value. 

At InTest, you get the focus and agility of a specialized business backed by the resources, reach, and career paths of a global public company.  Learn more at

InTest EMS designs and manufactures the manipulators, docking hardware, and interface solutions that connect semiconductor test equipment to the devices being tested. Our products help semiconductor manufacturers test more efficiently and protect high-value equipment. As part of InTest's founding business, the InTest EMS team brings decades of expertise to a fast-moving industry.

InTest Corporation is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.