Customer Service Rep - 1st

Bilingual Customer Service Rep - 1st

Bilingual Customer Service Rep - 1st

Elwood Staffing is hiring for a bilingual customer service representative for a client in Greenville!

Founded in 1941 and headquartered in Toccoa, Georgia, this privately held consumer finance company provides personal installment loans and financial solutions to individuals and families across the Southeastern United States. It operates more than 350 branch locations in 10 states and focuses on relationship-based lending with fixed repayment terms and community-oriented service. The organization has built its reputation on helping customers meet financial needs through accessible lending, local branch support, and long-standing community involvement.

Elwood Staffing associates are eligible for a comprehensive and competitive benefits package plus an exclusive savings program, including:

• Medical/Vision/Dental/Rx plans
• Holiday Pay
• Teladoc (online care)
• Referral Bonus Incentive
• Weekly Pay
• 401k
• And More!

Bilingual Customer Service Rep - 1st Details:

• Temp-to-Hire position
• $ 17.00 to $ 18.00 / hour
• Full Time work available
• First Shift (Monday through Friday from 08:00am to 05:00pm)

We are seeking a dynamic and detail-oriented Bilingual Customer Service Representative to join our client, a leading financial loan company. The ideal candidate will be fluent in both English and Spanish, providing excellent support to customers in managing loan inquiries, account details, and payment assistance. This role requires strong communication skills, a customer-first mindset, and a deep understanding of financial services.

Key Responsibilities:

• Provide prompt and professional customer service via phone, email, and chat in both English and Spanish.
• Handle customer inquiries about loans, payment schedules, and account balances, ensuring clarity and satisfaction.
• Assist customers in understanding loan terms, interest rates, and payment options.
• Process payment requests, account changes, and resolve billing issues.
• Escalate complex issues to relevant departments, ensuring efficient resolution.

Bilingual Customer Service Rep - 1st Qualifications:

• High school diploma or equivalent required
• Fluent in both English and Spanish
• 1-2 years of experience in customer service, preferably in financial services or loans preferred.
• Strong knowledge of financial products, loan processes, and regulatory requirements.
• Excellent communication and problem-solving skills.
• Proficiency in Microsoft Office and CRM software.
• Ability to manage multiple tasks.
• Pre-employment drug screen is required as a condition of employment

We are an Equal Opportunity Employer and celebrate diversity at all levels of our organization.

Elwood Staffing Services, Inc.