Workers Compensation Claims Coordinator

Position Workers' Compensation Claims Coordinator (Safety & Risk Management Department), Maryland Transit Administration (MTA). Duties and Responsibilities Independently manage an assigned caseload of workers’ compensation claims from initial report through final resolution, in accordance with agency and departmental protocols. Conduct forensic review and analysis of incident video, related documentation, and physical evidence. Investigate claim details, gather facts, validate mechanisms of injury, and identify inconsistencies or concerns. Provide guidance to supervisors and employees on leave management, attendance directives, and safe, timely return‑to‑work expectations. Document claim files with required investigative notes, reports, and supporting data in accordance with Maryland Workers’ Compensation Law, agency standards, and departmental expectations. Advise supervisor on the status of complex, high‑risk, or problematic claims. Prepare claim files and materials for internal or external legal and administrative hearings, including coordinating with the supervisor and TPA on defense recommendations. Review and analyze claim data to identify trends, discrepancies, emerging risks, or opportunities for process improvement. Collaborate with the TPA/WC carrier, internal stakeholders, and external partners to ensure accurate and timely exchange of information. Provide sworn testimony during hearings, depositions, or other legal proceedings. Interpret and apply collective bargaining agreements (CBAs), policies, procedures, directives, and memoranda of understanding (MOUs) as they relate to labor, employment, and workers’ compensation matters. Maintain accurate records and ensure compliance with applicable workers’ compensation laws, regulations, directives, and agency procedures. Provide timely customer service and clear communication to supervisors, employees, and both internal and external partners. Develop, update, and present training materials, educational content, and guidance documents. Deliver training sessions related to workers’ compensation processes, documentation standards, compliance expectations, and workplace responsibilities. Maintain the highest level of security and ethical standards on confidential/sensitive information including claims, medical, and employment records. Perform other duties as assigned by the department or supervisor. Qualifications High school diploma or equivalent. Four years of administrative staff or professional work experience. Two or more years of Maryland workers’ compensation or claims investigation experience. Experience interpreting and applying complex policies, procedures, laws, regulations, insurance language, and CBAs. Experience reviewing and analyzing video or physical evidence. Knowledge of Maryland Workers’ Compensation law, regulations, and related tort principles. Experience preparing case materials and providing sworn testimony. Experience identifying customer needs and resolving issues effectively. Proficiency with claims management systems, databases, and related software tools. Experience developing and delivering training materials and educational sessions. Ideal Candidate Characteristics Proficiency with Excel, computer software applications, keyboarding, and general math. Strong written and verbal communication skills. High attention to detail, organization, and time management. Ability to work independently and exercise sound judgment. Self‑starter capable of managing multiple assignments in a fast‑paced environment. Notes Candidates may substitute 30 credit hours from an accredited college or university for each year up to four years of the required experience. Candidates may substitute the possession of a Bachelor's degree from an accredited college or university. Candidates may substitute the possession of a Master's degree from an accredited college or university for the required experience. Candidates may substitute U.S. Armed Forces military service experience involving staff work related to the administration of rules, regulations, policies, procedures and processes, or overseeing or coordinating unit operations or functioning as a staff assistant to a higher ranking commissioned officer on a year‑for‑year basis for the required experience. Reasonable Accommodation Reasonable accommodation for persons with disabilities will be provided as requested. EEO Statement MTA does not discriminate based on age, ancestry, color, creed, gender identity or expression, genetic information, marital status, mental or physical disability, national origin, race, religious affiliation, belief or opinion, sex, or sexual orientation, or any other protected status. Benefits Health care, dental, long‑term disability, flexible work schedules, and other benefits available for full‑time, part‑time, permanent, and contractual employees. Temporary employees do not receive benefits. #J-18808-Ljbffr