Lead e-Billing Specialist

Position Title

Lead e-Billing Specialist Legal Billing Specialist, Columbus office. Hybrid with work?from?home flexibility.

Position Summary

Do you have five or more years of e?Billing experience in a law firm? Are you looking for a role that allows you to utilize your expertise to help a team grow and provide mentorship? Then you may be interested in our Lead e?Billing Specialist opportunity. This role is ideal for a natural problem solver with a background in legal e?billing who is detail?oriented and seeks a strong sense of accomplishment at the end of the day. Join Benesch and play a pivotal role in shaping the financial success of our organization.

Essential Functions

1. Provides daily direction and task prioritization for e?Billing team members.
2. Assigns work based on urgency, deadlines, and department workload.
3. Oversees invoice submissions across multiple e?Billing platforms (BillBlast, Legal Tracker, TyMetrix360, CounselLink, Brightflag, Collaborati, etc.).
4. Ensures invoice compliance with Outside Counsel Guidelines (OCGs), rate arrangements, client?specific restrictions, and vendor onboarding protocols.
5. Manages client billing exceptions, rejections, and appeals; serves as primary escalation point for client or internal billing issues.
6. Monitors key metrics such as submission cycle times, rejection rates, appeal outcomes, budget status, and accruals.
7. Trains and mentors e?Billing team members on platform functionality, compliance rules, and firm standards.
8. Maintains and enforces standardized e?Billing workflows and documentation.
9. Develops and maintains internal SOPs and site?specific billing process documentation.
10. Coordinates with Client Value team to implement approved rates, AFAs, and billing structures.
11. Identifies workflow inefficiencies and partners with e?Billing Supervisor to implement continuous improvement initiatives.
12. Serves as subject?matter expert on e?Billing platforms, including LEDES formats, manual file handling, and billing software configuration.
13. Communicates professionally with attorneys, clients, and internal departments to resolve issues and support accurate billing.
14. Performs other duties as assigned.

Qualifications

The Lead e?Billing Specialist must have a minimum of five years of law?firm e?Billing experience. Experience with multiple e?Billing platforms, including Legal Tracker, CounselLink, and TyMetrix360, is required. Strong knowledge of LEDES billing formats, UTBMS codes, and OCG compliance is essential. Aderant and BillBlast experience is strongly preferred. Prior leadership or team oversight experience is required. Experience training others and developing or maintaining process documentation is preferred. Effective communication and critical?thinking skills are required. Ability to manage deadlines, prioritize competing demands, and maintain accuracy under pressure is essential. Proficiency in Excel, Word, and billing software platforms is required. Flexibility to work overtime as needed is required.

Equal Opportunity Employer

Benesch is an equal?opportunity employer. We strongly value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability (where applicant is qualified to perform the essential functions of the job with or without reasonable accommodations), medical condition, protected veteran status, gender identity, genetic information, or any other characteristic protected by federal, state, or local law.