Collections Clerk

Job Description

Job Description

We are looking for a Collections Clerk to support account resolution efforts while delivering attentive service to customers in Orlando, Florida. This Long-term Contract position is ideal for someone who is organized, confident communicating by phone, and comfortable handling both administrative tasks and collection activities. The role focuses on maintaining accurate records, following up on outstanding balances, and using sound judgment to help move accounts toward payment.

Responsibilities:
• Contact customers regarding overdue balances through outbound calls and other appropriate communication methods while maintaining a careful and respectful approach.
• Review account details, billing information, and payment history to identify collection needs and support timely resolution of outstanding receivables.
• Record customer interactions, payment commitments, and account updates with accuracy to ensure reliable documentation and follow-up.
• Assist with both consumer and commercial collection activity by applying established procedures and escalating issues when needed.
• Respond to customer questions related to balances, invoices, and payment status, providing clear and courteous service throughout each interaction.
• Use Microsoft Office tools to track collection activity, prepare reports, and organize account information efficiently.
• Enter and maintain account data in internal systems to support current records and accurate collection workflows.
• Support department operations by completing routine administrative tasks tied to billing and account follow-up.
• Perform high-volume outreach and cold calling as needed to help reduce aging accounts and improve collection results.• Experience or familiarity with consumer, commercial, or credit collections is helpful; entry-level candidates with strong communication skills are encouraged to apply.
• Ability to speak with customers confidently and professionally, including during outbound collection and cold-calling activity.
• Working knowledge of collection procedures, billing support, and account follow-up practices.
• Proficiency with Microsoft Office applications, including the ability to manage basic spreadsheets, documents, and email communication.
• Strong data entry skills with close attention to detail and a commitment to maintaining accurate records.
• Customer service skills with the ability to remain calm, tactful, and solution-oriented in challenging conversations.
• Good organizational skills and the ability to manage multiple accounts, updates, and follow-up tasks effectively.