Customer Service Specialist

Description:

Customer Service Specialist: Live Entertainment Transportation and Logistics

Clark Transfer, a leader in providing reliable, time-sensitive trucking and other transportation and logistics services for the theatrical touring and live entertainment industries for more than 70 years, seeks a new full-time team member to work at its headquarters in Harrisburg, PA. This is an ideal position with growth potential for someone interested in working at the intersection of show business and the trucking industry.

Clark Transfer is a family owned and operated company with no matter what service to our customers as our core value. We value diversity, initiative and creativity. Learn more about our company at or on our Facebook page.

Customer Service Specialist Job Responsibilities:

To ensure that theatrical and live entertainment customer service needs are fully met to Clark Transfers high standards by:

• Providing backup to the Director of Customer Service in communication with customers, including
• Answering customer phone calls and taking requests and changes
• Routing all messages and communications in an accurate, complete and timely manner
• Proactively communicating with customers as assigned
• Provide continuing operational liaison between the Customer Service and Operations Departments to ensure the timely transmission of information, requests and needs.
• Track and follow up requests and changes to ensure they are addressed, and report back to the Director of Customer service and directly to customers
• Evening and Weekend on call 2 out of 8 weeks
• Preparing and entering move requests and operational details provided by customers into the Clark computer system
• Updating and confirming move requests and other service items with customers as needed
• Communicating all customer requests, changes and operational matters to the relevant people in the Operations Department and ensuring that such matters are addressed
• Tracking and analyzing service failures as required
• Tracking and maintaining records and communications related to the Touring Green program
• Updating elements of the Clark Transfer website on a regular basis.
• Participating in team-based projects to identify and implement improvements to quality of service on an ongoing basis
• Undertaking other projects and activities as from time to time may be required.

The ideal candidate will:

• Have an understanding of the logistical and operational modalities of theatrical production and live entertainment industries
• Have an understanding of the operational elements of the trucking industry
• Have a demonstrated commitment to extraordinary excellence in customer service
• Have a compulsive and unyielding attention to detail
• Be effective in written and oral communications, including excellent listening skills, accuracy and timeliness
• Be flexible and willing to adapt to changing needs and circumstances quickly
• Be proactive in looking to see what needs to be done to solve or prevent problems and take appropriate actions
• Be computer-literate, with good skills in basic business programs including word processing, spreadsheet, graphics, communications and database operations.

Salary beginning at $55,000+

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