Patient Care Specialist I

Patient Care Specialist - Front Office Vera Whole Health West Sahara Location 7135 W. Sahara Ave, Las Vegas NV Full-Time- Schedule: MondayFriday, 8:00 AM5:00 PM Experience Required: 23 years front office experience in a healthcare setting About the Role The Patient Care Specialist (PCS) is the first point of contact for patients and plays a key role in creating a welcoming, supportive clinic experience. This position supports the clinical care team through excellent customer service, accurate scheduling, and efficient administrative operations. Key Responsibilities Patient Greeting Welcome and direct patients and visitors with professionalism. Customer Service Resolve issues promptly and maintain a positive patient experience. Scheduling & EMR Updates Schedule appointments and maintain accurate patient records. Outreach Complete reminder calls, emails, and other outreach tasks. Phone Management Answer high ? volume, multi ? line calls using urgent/emergent protocols. Insurance Verification Verify eligibility, collect copays, and coordinate with insurers. Payment Collection Process payments at time of service. Administrative Support Perform general office duties and maintain supply inventory. Maintain confidentiality and comply with HIPAA and clinic safety policies. Requirements to Apply High school diploma or GED 23 years healthcare front office experience required Strong customer service background Multi-line phone system experience Intermediate computer skills; 45+ WPM typing Ability to maintain confidentiality under HIPAA Athena or other EMR experience What Makes You Successful Strong communication and interpersonal skills Ability to multitask and stay organized under pressure Cultural sensitivity and professionalism Flexibility and adaptability Commitment to Vera's values: empathetic listening, mindfulness, continuous learning, innovation, and resilience Employee Health Requirements Hep B vaccination or immunity Negative TB test within 90 days of start date CPR/BLS certification Benefits Medical, dental, vision 401(k) PTO Compensation: $18.00 to $27.00