Security Guard/Night Concierges

You. Belong. Here.

At Sonata Lake Mary we place a high emphasis on the overall wellbeing of our residents and believe in providing excellent care and customer service! Come be a part of the excitement as we continue our journey of touching lives in this beautiful community and premier work atmosphere!

If that's not reason enough, as a certified Great Place to Work for 8 years in a row, we proudly offer eligible team members:

• Medical, Dental and Vision benefits
• Company-paid Life Insurance and Voluntary Disability
• Generous Paid Time Off (PTO) Plan and paid holidays
• 401(k) Retirement Savings Plan with company match

You deserve to be part of our thriving culture! Apply today!

Responsibilities:

The Security Guard/Evening & Night Concierge supports the community in maintaining a safe and secure environment during evening and nighttime hours. He/she also serves as an

ambassador for the Community and may execute receptionist, housekeeping and light maintenance responsibilities to assist in the operation of the Community.

• Provides positive first impression to all who enter the Community
• Answers and screens all incoming telephone calls in a courteous and professional manner, routing calls and taking messages as appropriate
• Greets all visitors in a friendly, courteous, and professional manner
• Screens and requires visitors to "sign in" at reception desk and manages entry/exit
• Notifies Residents of visitors
• Instructs Resident's visitor according to Resident's instructions
• Assists managers with various clerical responsibilities
• Pages staff wearing beepers, as necessary
• Hands out maintenance requests forms and passes them onto Environmental ServicesDirector
• Keep front desk and lobby area neat and organized
• Is familiar with and follows all emergency and safety equipment including security cameras, phones and life safety systems
• Secures all areas of the building, checking for open doors and any unusual activity
• Makes frequent scheduled rounds of interior and exterior of community during shift and addresses any issues presented
• Responds to emergencies as directed and per policy
• Completes assigned housekeeping and light maintenance tasks as assigned
• Follows shift task assignments as provided
• Understands all safety policies and procedures
• Communicates effectively with Business Office Manager and other staff
• Immediately advises Business Office Manager, Maintenance Director and General Manager of any changes in physical and/or mental health of Resident immediately as well as any physical plant or other safety emergencies
• Performs other duties as necessary

Qualifications:

• High School Diploma required
• Must possess a high degree of interpersonal relations skills and ability to relate to a variety of people and personalities
• Prior experience in working with public
• Requires considerable initiative and judgment
• Must be able to work flexible hours and participate in holiday activities
• Must be comfortable with a multi-line telephone system, answering, taking messages and transferring calls
• Strong organizational, oral, and written communication skills
• Experience and ability to handle housekeeping and light maintenance tasks assigned
• Self-motivated and ability to work with minimal supervision
• Must possess the ability to communicate effectively with all levels of management, employees and outside contacts
• Customer service orientation
• A proven team player
• Physically able to bend and reach
• Physically able to sit for extended periods of time
• Physically able to lift up to 40 pounds at times

Miscellaneous:

• May have their picture taken and image used in social media or community advertising
• May be video recorded from devices installed by families in residents' apartments
• Required to work weekends and holidays as assigned
• May be required to work on shifts other than the one for which hired
• May be required to work extended hours (up to 16 hours per day)
• May be exposed to infectious waste, diseases, conditions, etc., including HIV, AIDS, and Hepatitis B & C viruses
• Could be subject to hostile and emotionally upset Residents due to mental status
• Background, criminal, and drug tests as required by HR policies and procedures
• May be asked to submit to random drug test during employment