Claims Supervisor

Network Adjusters is seeking an experienced Claims Supervisor to join our third-party administrative insurance handling team. This leadership role is ideal for professionals who thrive in fast-paced claims environments and are passionate about team development, technical excellence, learning commercial lines and delivering strong customer service outcomes.

This position offers the opportunity to work within a trusted organization committed to integrity, reliability, and professional development through ongoing training and growth opportunities.

About the Role

Claims Supervisors oversee the full lifecycle of claims handling while ensuring state compliance, service standards, and industry best practices are consistently met. In this role, you will hire, onboard, train, and develop a team of adjusters specializing in commercial and personal property losses, providing both strategic and technical guidance throughout the claims process.

You will play a key role in maintaining departmental protocols, supporting complex claim resolution, and delivering strong customer service outcomes for carriers, clients, and internal stakeholders. This is a desk-based role.

Responsibilities

• Supervise and manage a team of claims adjusters, providing guidance, training, and ongoing support to drive performance and professional development
• Hire, onboard, train, and develop staff as needed
• Review and analyze coverage, policies, claim forms, and supporting documentation to ensure accurate and compliant claim handling
• Oversee the full claims lifecycle, including damage evaluation, loss determination, settlement negotiations, and resolution
• Ensure compliance with all regulatory requirements, company guidelines, and industry Best Practices
• Implement and monitor quality control standards and QA/QC measures to ensure consistency, accuracy, and efficiency in claims handling
• Collaborate with carriers, attorneys, claimants, and internal stakeholders to resolve disputes and provide a positive claims experience
• Track and analyze team and departmental performance metrics, establish targets, and implement strategies to meet or exceed goals
• Prepare and present reports to senior management and clients, highlighting performance trends, risks, and improvement opportunities
• Stay current on industry regulations, case law, statutes, and evolving claims best practices

Qualifications

• Minimum 5 years of claims handling experience, including commercial lines property claims involving coverages including general liability, inland marine, building and personal property, and/or business income and extra expense
• Supervisory experience in claims or customer service is preferred but not required
• Strong leadership skills with the ability to mentor, motivate, and develop a team
• Superior knowledge of case law, statutes, and procedures impacting claim handling and valuation
• Excellent analytical, evaluation, strategic, and negotiation skills
• Ability to prioritize workload and manage multiple tasks effectively in a fast-paced environment
• Strong problem-solving skills with keen attention to detail
• Proficiency in MS Office Suite and other standard business software
• Polished written and verbal communication skills
• Bachelors degree in a relevant field or equivalent work experience
• Insurance Adjusting License preferred and required to be obtained within 2 months of employment if not already maintained.

Compensation & Benefits

• Salary: $115,000-$130,000 annually (based on licensure, certifications, and experience)
• Training, development, and career growth opportunities
• 401(k) with company match and retirement planning
• Paid time off and company-paid holidays
• Comprehensive medical, dental, and vision insurance
• Flexible Spending Account (FSA)
• Company-paid life insurance and long-term disability
• Supplemental life insurance and optional short-term disability
• Strong work/family and employee assistance programs
• Employee referral program

Location

???? Farmingdale, NY

This role is on-site. No hybrid or remote flexibilty available for this position.

About Network Adjusters

Founded in 1958, Network Adjusters has built a reputation as a leading provider of insurance claims administration and independent adjusting services. Serving the insurance industry for nearly seven decades, Network Adjusters, Inc. brings together the best elements of third-party claims administration and independent adjusting services. From our primary offices in New York and Denver, to our national network of experts, our superior experience and ongoing training are the keys to successfully managing our clients claims and handling specialized insurance needs. All our Claim Directors have extensive backgrounds working with major insurance carriers, giving us a thorough understanding of factors critical claims handling. It all adds up to measurable resultsthe proof is in our extensive track record of settled claims and unmatched recovery abilities.