Front Desk/Patient Coordinator/Advocate

Job Description

Job Description

Pay: $18.00 - $20.00 per hour

Job description:

Job Overview

We are seeking a dedicated and detail-oriented Front Desk/Patient Coordinator for our Holistic Office. The ideal candidate will possess excellent communication skills, a strong background in medical administrative support, and a genuine passion for providing exceptional patient service. In this role, you will serve as the first point of contact for patients, manage appointment scheduling, handle medical records, and ensure smooth office operations. Your proactive approach and organizational skills will contribute significantly to delivering a welcoming and efficient healthcare experience for our patients.

Responsibilities

• Greet patients warmly and professionally, ensuring a positive first impression and delivering outstanding customer service throughout their health journey.
• Schedule appointments accurately using electronic health record (EHR) systems
• Verify patient insurance information.
• Manage medical records and documentation review in compliance with HIPAA and clinical confidentiality policies.
• Collect Co-Pays and Patient deductibles efficiently.
• Answer phone calls with professional phone etiquette, triage patient inquiries, and coordinate follow-up communications.
• Maintain organized filing systems for medical records and office documents, utilizing Microsoft Office tools for documentation purposes.
• Excels at prioritizing and adapting in a busy, evolving environment.
• Support clinical staff by managing care plans documentation and assisting with administrative tasks related to patient care.
• Ensure office supplies are stocked and the workspace remains clean, organized, and compliant with health information management standards.
• Has a high-energy approach to work and thrives in a collaborative setting.
• Believes in or has experience with holistic health practices.

Skills

• Experience with EMR/EHR systems; proficiency in electronic health records management is essential.
• Familiarity with health insurance procedures.
• Excellent computer skills with proficiency in Microsoft Office applications including Word, Excel, and Outlook.
• Exceptional customer service skills with the ability to communicate effectively
• Communicate the value of consistent care, addressing concerns and keeping patients engaged.
• Proven clerical experience within a clinical or medical office environment; familiarity with clinic operations is highly desirable.
• Ability to handle sensitive information discreetly while adhering to HIPAA regulations and clinical confidentiality policies.
• Strong organizational skills with attention to detail; capable of multitasking efficiently in a fast-paced environment.
• Experience with medical scheduling software and phone communication protocols; excellent phone etiquette is required.
• Solution Oriented
• Ability to problem solve quickly and efficiently.

Join our team to make a meaningful difference by providing compassionate support within a holistic healthcare setting that values professionalism, integrity, and patient-centered care !At Rassel-Daigneault Holistic Health Center, we’re more than a workplace—we’re a community dedicated to transforming lives through holistic wellness.

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Benefits:

• Employee discount
• On-the-job training
• Paid time off
• Wellness program

Work Location: In person

Welcome to Rassel-Daigneault Holistic Health Center, where we have proudly served the Lansing MI community with quality chiropractic care, nutrition, massage therapy, and more since 2000. We are honored that our patients have consistently named us the community’s favorite chiropractor year after year.

Rassel-Daigneault Holistic Health Center is dedicated to moving our community forward in health. While some practices focus solely on temporary injury and pain relief care, we take a different approach. We believe in looking at the bigger picture and committing to families and individuals in their pursuit of better health.

Company Description

Welcome to Rassel-Daigneault Holistic Health Center, where we have proudly served the Lansing MI community with quality chiropractic care, nutrition, massage therapy, and more since 2000. We are honored that our patients have consistently named us the community’s favorite chiropractor year after year.\r\n\r\nRassel-Daigneault Holistic Health Center is dedicated to moving our community forward in health. While some practices focus solely on temporary injury and pain relief care, we take a different approach. We believe in looking at the bigger picture and committing to families and individuals in their pursuit of better health.