IT Support Specialist

Location: Westminster, CO (1120), 1120 W 122nd Ave, Suite 105, Denver, CO 80234, USA Position Overview As an IT Support Specialist at LJA Business Solutions , you will provide second‑level technical support for desktop & laptop PCs, network printers and mobile devices. This position will require travel as needed to Colorado office locations including Colorado Springs, Westminster, Grand Junction, Loveland, and Denver. Hourly Rate: $34-38/hour A Typical Day Might Include: Providing Tier 2 technical support for desktops, laptops, printers, and mobile devices escalated from Tier 1 technicians. Assisting Tier 1 technicians by providing guidance, troubleshooting assistance, and mentorship. Creating and maintaining knowledge base articles to improve department efficiency and reduce repeat issues. Documenting issues, resolutions, and technical procedures in a ticketing system. Installing, configuring, and maintaining Windows & MacOS operating systems and enterprise applications. Supporting end‑users in person or remotely via VPN, remote desktop tools, and mobile device management (MDM) solutions. Performing system updates, patches, and security compliance checks. Assisting with deploying and maintaining IT assets, including imaging, setup, and inventory management. Collaborating with IT teams to improve processes, optimize system performance, and ensure security best practices. Training end‑users on software applications and IT policies when needed. Assisting with office projects, including office relocations, expansions, and infrastructure upgrades. Coordinating desktop setups for new office locations, including network cabling, computer equipment deployment, and computer configurations and installations. Performing any additional duties or tasks, as required. Required Education, Licenses, and Certifications Bachelor’s college degree or equivalent professional experience preferred. CompTIA A+, Microsoft 365 certification, and ITIL v4 Foundation highly preferred. Required Qualifications 8+ years of experience in desktop support or IT helpdesk roles. Strong knowledge of Windows 10/11, macOS, Office 365, and Active Directory. Experience with network troubleshooting (TCP/IP, DNS, DHCP, VPN, Wi‑Fi). Excellent problem‑solving, communication, and customer service skills. Ability to work independently and prioritize tasks in a dynamic and fast‑paced environment. Ideally, You Should Also Have Familiarity with IT service management (ITSM) tools such as Fresh Service or similar. Experience supporting Engineering software such as AutoCAD, Bentley Projectwise, or ESRI ArcGIS preferred. Basic understanding of cybersecurity best practices and endpoint protection. Experience assisting with office moves, IT desktop setups, and infrastructure projects. Benefits Generous Time Off: PTO, paid holidays, and a full office closure between Christmas and New Year’s. Comprehensive Benefits: Multiple plan options for health, dental, pets, and mental health support. Family Support: Paid maternity and parental leave. Education Support: Tuition reimbursement and in‑house courses. Referral Bonuses: Get rewarded for bringing great talent. Community Impact: Company‑sponsored volunteer days and philanthropic initiatives. Professional Development: Memberships to industry organizations. Career Growth: Internal mobility opportunities. Fun Culture: Social events, sports teams, bring‑your‑kid‑to‑work day and more. LJA Engineering, Inc. and its subsidiaries do not accept unsolicited resumes from any agencies that have not signed a service agreement. All unsolicited resumes will be considered LJA’s property, including resumes submitted directly to hiring managers without contacting LJA’s Human Resources Talent Department. Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr LJA Engineering, Inc.