IT Technician III Denver International Airport
City and County of Denver
Denver International Airport IT Technician III
Since opening on Feb. 28, 1995, Denver International Airport (DEN) has become one of the world's busiest airports. In 2025, 82,427,962 passengers passed through DEN, making DEN 4th busiest airport in the U.S. and the world's 10th busiest airport. DEN is Colorado's primary economic engine, generating $47.2 billion in annual economic impact for the state.
At the Solution Center, we are committed to providing excellent customer support to all Denver International Airport employees and contractors. We're looking for someone who can balance strong technical expertise with outstanding customer service and interpersonal skills. Denver International Airport (DEN) is currently seeking an IT Technician III to join the Solution Center team, which assists airport users with the technology and tools that help make DEN one of the top airports in the nation.
IT Technician III will be responsible for:
- Providing professional, polite, and respectful level-one support for customer issues or requests related to: Windows 10, Active Directory, desktop/laptop hardware, software including Office 365, Microsoft Teams, Google Chrome, and others. Smartphone hardware/apps, Virtual Private Network (VPN), basic audio/visual equipment, installing/uninstalling software from machines and others.
- Troubleshooting issues over the phone, in person, and over email via various engagement methods (phone, in-person, email, Microsoft Teams, etc.)
- Logging/documenting tickets for technical issues and/or requests
- Processing requests for technological hardware, such as laptops, desktops, and smart phones
- Replacing/repairing computer hardware, such as hard drives, memory, batteries, etc
- Setting up and/or moving computers/technological hardware between offices
- Coordinating tasks/resolutions with other technicians/teams
- Escalating calls that are beyond tier-one scope to other resolver groups.
- Writing communications (emails) to the organization about scheduled events (software maintenance, outages, etc.)
- Performs other duties as assigned
Application Deadline
This position is expected to stay open until 8/26. Please submit your application as soon as possible and no later than August 26 at midnight to ensure consideration.
City and County of DenverVacancy posted 16 hours ago
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