Salesforce Data Cloud Architect

Role Description

The Salesforce Data Cloud Architect will work with internal and external stakeholders in the direction of the Director, Business Systems Data and CRM Management to design, implement, and optimize AbleNet's Data Cloud environment. This position will serve as the subject matter expert for Data Cloud functionality, ensuring seamless data integration, harmonization, and activation across AbleNet's technology ecosystem. The Salesforce Data Cloud Architect will collaborate closely with Salesforce and Tableau teams to enable robust analytics and reporting capabilities. This role will be responsible for configuring and maintaining data streams, implementing segmentation strategies, and enabling actionable insights through Data Cloud while ensuring compliance with data governance standards and business requirements.

Qualifications

• Must have deep expertise in Salesforce Data Cloud architecture, configuration, and best practices
• Must be able to design and implement complex data integration solutions across multiple systems
• Must have strong understanding of data modeling, ETL processes, and identity resolution concepts
• Must be able to translate business requirements into technical Data Cloud configurations
• Must be able to work collaboratively with ERP, Salesforce, eCommerce, Analytics, Tableau, and Marketing stakeholders
• Must have experience working with business intelligence and data visualization teams to enable effective reporting
• Must be able to manage multiple projects/efforts simultaneously with competing priorities
• Must have exceptional problem-solving skills and ability to troubleshoot technical data issues independently
• Must have high attention to detail and commitment to data quality standards
• Must have strong written and verbal communication skills to explain technical concepts to non-technical audiences
• Must be able to work with internal and external stakeholders to gather requirements and deliver solutions
• Must be self-motivated with ability to start tasks with minimal guidance and overcome challenges as encountered
• Must have high level of understanding as it relates to escalation of issues to leadership

Requirements

• Bachelor's degree in information technology, computer science, data science, or other relevant field
• 4-6 years of related experience in Salesforce administration, data integration, or analytics
• Required software experience:
  • Salesforce Data Cloud (required)
  • Salesforce CRM (Sales Cloud, Service Cloud, and/or Marketing Cloud)
  • Data integration and ETL tools
  • SQL and data querying languages
  • Microsoft Office (Excel, Word, and Outlook)
• Preferred software experience:
  • Tableau or other business intelligence/data visualization platforms
  • Experience with data preparation for analytics and reporting
• Preferred certifications:
  • Salesforce Data Cloud Consultant
  • Salesforce Administrator or Advanced Administrator
  • Other Salesforce certifications related to data and analytics

Benefits

• Internal Office Environment – Requires regular sitting or standing at a desk, consistent computer keyboarding and mouse use, and the ability to perform routine office tasks in a professional office setting.
• Full-Time, exempt employees work an average of 40 hours per week. Additional hours may be required as necessary.
• Fully Remote - onsite presence is not expected/will be minimal
• Minimal (5%) - potential for travel 1-2 times annually for onsite visits or trainings