Technical Support Engineer

ABOUT US:

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. 

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

SCOPE:

Provide active, ongoing day-to-day dedicated in testing support. This HANDS-ON position will support Large Tonnage (water cooled) Centrifugal Chiller testing. The Test Engineer will “manage” a test throughout the process from test design and planning through execution to completion including analysis of data results and presentation of the data to external JCI customers. Ideally this individual will possess multiple backgrounds that include a working knowledge of centrifugal chillers and related test facility operation, and other applicable technologies so they can singularly manage the testing process for individual test. This position may provide test engineering support for standard and non-standard contract witness testing. 

RESPONSIBILITY LEVEL:

• Under general/minimal supervision/direction, operate with a high degree of independence on individual projects geared to efficient and successful planning and execution of tests.
• Able to handle several concurrent projects while providing ongoing, day-to-day, hands-on test guidance, test data review and analysis, and interacting with external customers.
• Possess strong verbal and written communication skills.
• Able to work in fast-paced, schedule driven work environment. Possess the agility/adaptability to quickly move from one task to another when required.
• Proficiency in Microsoft Suite Applications (Word, Excel, Access, and PowerPoint), as well as Internet software and E-mail is required.
• Understanding of refrigeration systems and concepts

PRINCIPAL DUTIES:

• Interfaces on troubleshooting issues with the customer factory witness test/Operations.

• Plans and executes tests of water cooled centrifugal chillers. The individual:

• Communicates with the sales engineer to disseminate and agree upon test plans. 
• Creates test request detail of what conditions to be run to meet engineering needs and customer test SQ requirements 
• Acquires and provides input and set up data acquisition software.
• Diagnoses and resolves issues with chiller if chiller will not operate or meet performance requirement
• Diagnoses and resolves issues with the data acquisition system
• Communicates results and resolution of issues with sales engineer and external customer
• Provides a summary of testing results to product engineering for further analysis

• Presents to customers the design and set up of the lab function
• Presents to customers methods and records for calibration of instrumentation
• Presents to customers an overview of AHRI and Eurovent testing procedures and tolerances
• Works with sales engineers and customers to resolve concerns or misunderstanding in regards to testing
• Participates in the revision of standard procedures, test Standards and processes.
• Uses experience to develop or recommend the development of new procedures, processes or resources geared to provide more efficient, accurate, or advanced testing services.
• Adheres to the Company’s Code of Conduct and Business Ethics standards.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. 
The requirements listed below are representative of the knowledge, skill, and/or ability required. 
Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
BSEE/ME (or EET/MET), or related physical science.

• A minimum of four(4) years direct work experience in large tonnage water cooled chiller equipment development testing, including a good understanding of HVAC/R systems, concepts, and diagnostics, as applied to both test subjects and test facilities.
• A background in engineering and testing, with use of a variety of test instrumentation to perform test data acquisition and data analysis, test troubleshooting and diagnostics, technical reporting, and related communication at various levels is required.
• Certain related experience may be considered a plus. Specific areas, as applied to HVAC/R equipment:

• Electronics/software (esp. starters, variable frequency drives, control systems).
• Sound and/or vibration testing – instrumentation, acquisition/analysis software. (esp.
• General test data acquisition and sensors – hardware, software (esp. LabVIEW, National Instruments).

PHYSICAL REQUIREMENTS:
The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to talk or hear. The employee is frequently required to sit and use hands to touch ,handle or feel. The employee is regularly required to stand, walk, reach with hands and arms, climb or balance and stoop, kneel or crouch. They must be able to learn, think, concentrate, interact with others, speak, handle stress and exercise self – control. (all or each separately may range from occasional to constant) The employee is occasionally required to lift up to 25 pounds. The vision requirement includes close vision and ability to adjust focus.

HIRING SALARY RANGE:
$76,100.00 - $114,100.00 USD Annual (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.) This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site at