ServiceNow Technical Architect

Job DescriptionJob DescriptionRequest ID: 103300-1 Title:ServiceNow Technical Architect Locations: Remote,Cincinnati, OH Duration: 6 months Pay Range: $60 - $72/Hour on W2/C2C (All inclusive) Primary Skill:ServiceNow Experience Required: 8-10 YearsRole DescriptionThe Architect (ARCH) will provide architectural leadership for the ServiceNow platform by designing scalable, secure, and high-performing solutions. The role involves working closely with customer stakeholders, guiding platform strategy, maintaining platform health, and supporting AI-enabled ServiceNow capabilities while aligning technical decisions with business objectives.Key ResponsibilitiesTechnical ArchitectureDesign scalable, secure, and high-performing ServiceNow platform architectures.Translate business objectives into sound architectural decisions.Stakeholder InfluenceBuild and sustain trusted relationships across all organizational levels, from working teams to the C-suite.Influence outcomes through credibility and strong stakeholder relationships.Effective CommunicationCommunicate complex architectural decisions, risks, and platform direction effectively to technical and executive audiences.Problem SolvingDiagnose complex, multi-threaded technical problems.Evaluate solution options and develop scalable resolution approaches.Business & Industry AcumenUnderstand customer industry context, business model, and strategic priorities.Connect platform decisions to desired business outcomes.Platform & Product RoadmappingDevelop and maintain a ServiceNow platform and product roadmap.Translate customer business objectives into a sequenced platform adoption plan.Architectural AdvisoryTranslate customer business objectives into a coherent platform strategy.Guide customers in:Platform roadmap developmentWorkflow adoption sequencingSolution design reviewsPlatform Health & GovernanceLead technical governance discussions.Establish governance frameworks to maintain platform health.Interpret platform health reports.Recommend remediation plans for:SustainabilityPerformanceSecurityUpgradeabilityRisk ManagementIdentify, assess, and track architectural, technical, and platform risks.Advise customers on mitigation strategies before risks become incidents.Customer EngagementBuild relationships with customer stakeholders from technical teams through senior leadership.Facilitate:Architectural reviewsExecutive discussionsCustomer workshopsTechnical ExpertiseDemonstrate ServiceNow platform capabilities.Guide customers through ServiceNow functionality.Maintain deep expertise in core ServiceNow areas while retaining broad platform knowledge.Strategic & Conceptual AI ExpertiseGuide customers in adopting AI capabilities on the ServiceNow platform.Align AI capabilities with broader organizational AI strategy and business outcomesRequired SkillsServiceNow Platform KnowledgeCore ServiceNow PlatformCMDBCSDMApplication Development PatternsIntegration CapabilitiesSecurity ModelInstance Lifecycle ManagementArchitectural KnowledgeSolution Design PrinciplesGovernance FrameworksTechnical Debt RemediationEnterprise Architecture Concepts (e.g., TOGAF)Workflow & Product KnowledgeITSM (Mandatory)ITOMCSMHRSDSecOpsRequired CertificationsCertified System Administrator (CSA)Certified Application Developer (CAD)Certified Implementation Specialist (CIS – at least one)Preferred CertificationsArchX – Advanced ArchitectureCertified Technical Architect (CTA – in pursuit or completed)Now Assist EssentialsNow Assist Executive Micro-CertificationAgentic AI Executive Micro-CertificationCompany Benefits & Culture Inclusive and diverse work environmentOpportunities for professional growth and developmentComprehensive health and wellness benefits