Supply Technician

Company Description

At Henry Ford Health, we're committed to advancing health and improving lives for the millions of people we serve across Michigan and around the world. As one of the nation's leading academic health systems, we provide a comprehensive continuum of care that includes primary and preventive services, specialty and complex care, virtual care, pharmacy, home health, eye care, health insurance, and more. With 12 hospitals and hundreds of ambulatory care locations, including former Ascension Southeast Michigan and Flint Region facilities, our growing network expands access to exceptional care in the communities we serve.




Headquartered in Detroit, Henry Ford Health is helping shape the future of healthcare through the transformative Future of Health: Detroit initiative, a $3 billion investment that is redefining our academic healthcare campus and advancing innovation, research, education, and community impact.




Our work is grounded in purpose, collaboration, and belonging. We empower team members to grow their careers, contribute innovative ideas, and make a meaningful difference every day. Whether you're caring for patients, supporting operations, conducting research, or driving new solutions, you'll be part of a team united by a shared mission: delivering exceptional care, advancing health outcomes, and building healthier communities for all.

Job Description

GENERAL SUMMARY:

As a Supply Technician, you'll be the backbone of our supply chain operations, ensuring seamless delivery of critical materials to patient care areas. Working under general supervision, you'll take ownership of preparing items for shipment, coordinating with freight partners, and maintaining inventory systems that directly support quality patient care. You'll be instrumental in solving operational challenges and driving continuous improvements across our supply and distribution services.

KEY RESPONSIBILITIES:

• Manage Shipping Operations: Partner with major freight carriers (Federal Express, UPS, Airborne, Emery, and others) to coordinate efficient pick-ups and ensure all parcels meet rigorous security, hazmat, and shipping standards before they leave our facility.
• Ensure Quality Control: Inspect all outgoing parcels with a critical eye, verifying proper preparation, correct addressing, appropriate labeling, and compliance with safety protocols to maintain our reputation for excellence.
• Optimize Supply Distribution: Deliver supplies to patient care areas with precision and punctuality, maintaining sterile conditions and infection control standards that directly impact patient safety and staff efficiency.
• Maintain Inventory Excellence: Monitor supply levels across all designated areas, keep supply carts organized and readily accessible, and use our inventory system to anticipate needs before shortages occur.
• Support Equipment Maintenance: Keep supply carts and equipment in pristine condition using appropriate cleaning protocols and PPE, ensuring staff can quickly locate needed items in critical moments.
• Manage Patient Charges: Collect and batch patient charge cards daily, and deliver STAT and routine items through our patient charging systems to support accurate billing and operational efficiency.
• Drive Inventory Control: Monitor cart usage patterns, flag fluctuations, and collaborate with nursing managers to optimize stock levels and minimize waste.
• Leverage Technology: Utilize hand-held computers to download, upload, and manage orders through our inventory system, ensuring adequate supply levels and coordinating special orders for non-prime vendor items.
• Process Incoming Supplies: Receive, verify, and distribute incoming stock with accuracy—checking item numbers, descriptions, quantities, and delivery locations while maintaining organized documentation for future reference.
• Resolve Operational Issues: Respond promptly to departmental requests, troubleshoot routine problems, and escalate complex issues to supervisors, contributing to smooth daily operations.
• Support Administrative Functions: Sort and route mail efficiently, perform general maintenance on copiers (toner, staples, paper ordering), and keep our facilities running smoothly.
• Ensure Compliance & Safety: Conduct periodic inspections for expired items, non-sterile conditions, and equipment safety certifications, taking appropriate corrective action to maintain our high standards.
• Drive Continuous Improvement: Proactively identify opportunities to streamline processes, reduce waste, and enhance inventory control, contributing your insights to operational excellence.
• Uphold Professional Standards: Maintain working knowledge of applicable regulations, our Corporate Compliance Program, and Code of Ethics, demonstrating honest, ethical, and professional behavior in all interactions.

EDUCATION & EXPERIENCE REQUIRED:

• High School Diploma or G.E.D. equivalent
• Demonstrated computer knowledge and proficiency with typing
• Strong communication and interpersonal skills
• Approximately six (6) months of previous experience in a warehouse, stock department, or supply ordering/receiving environment

PREFERRED QUALIFICATIONS:

• Experience in a healthcare or hospital supply environment
• Familiarity with inventory management systems
• Knowledge of shipping and logistics procedures

Qualifications

EDUCATION/EXPERIENCE REQUIRED:

• High School Diploma or G.E.D. equivalent with some computer knowledge, typing ability and good communications skills.
• Approximately six (6) months previous experience in a warehouse or stock department or requisitioning, ordering, or receiving supplies environment in order to gain a working knowledge of the operations and procedures.