Vertical Manager (San Jose)

Job TitleVertical Manager
Job DescriptionAs our Vertical Manager in Sage Intacct’s Customer Success Department, you will lead a team of Customer Account Managers (CAMs) every day. You will work closely with the CAMs to achieve their renewal, upsell, and account management quota goals. The ideal candidate will bring industry expertise, sales management experience, and a solution-oriented mindset to drive Account Managers' success and enhance customer satisfaction. You will be vital to Sage Intacct’s growth as a market leader in On-Demand Financial Management solutions.

To thrive in this role, you will build a cohesive team that reflects Sage Intacct’s customer-centric approach to account management. You will establish and maintain forecasts for renewals and add-ons, collaborate with Product Management and Marketing to develop vertical-specific strategies, and support the VP of Customer Success in creating scalable communication plans.

*This is a hybrid environment that will report in either our San Jose, Austin, Portland, or Atlanta office.*
Key Responsibilities• Build and develop a successful and cohesive quota-carrying team of 6-8 CAMs.
• Act as an escalation point for critical accounts and ensure successful quota outcomes.
• Provide the VP with weekly forecast metrics on renewals and add-on opportunities.
• Manage customer calls to action and health scorecards, tracking progress.
• Participate in product demos and discovery sessions as needed by CAMs.
• Create and manage quarterly objectives for CAMs, supporting business analysis and growth.

:

• Strong expertise in Sage Intacct and experience across multiple departments (Marketing, Support, Product Management, etc.).
• Experience engaging with C-level executives and building relationships.
• Excellent interpersonal skills with the ability to adapt to different situations and personalities.
• Strong communication skills, including hosting webinars or leading meetings.
• Minimum 5+ years of business experience and preferred experience managing a quota-based sales team.

Perks? We have plenty.

• Competitive salaries that landed us in the top 5% of similar-sized companies (according to Comparably).
• Comprehensive health, dental, and vision coverage.
• 401(k) retirement match (100% matching up to 4%).
• 32 days paid time off (21 personal days, 10 national holidays, 1 floating holiday).
• 18 weeks of paid parental leave for birth, adoption, or surrogacy offered 1 year after the start date.
• 5 days paid yearly to volunteer (through Sage Foundation).
• $5,250 tuition reimbursement per calendar year, starting 6 months after the hire date.
• Sage Wellness Rewards Program ($600 wellness credit and $360 fitness reimbursement annually).
• Library of on-demand career development options and ongoing training offerings.

What it’s like to work at Sage:

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#LI-MB2
FunctionSales
CountryUnited States
Office LocationAtlanta;Austin;San Jose;Portland
Work Place typeHybrid
AdvertWorking at Sage means you’re supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions.Our colleagues are the best of the best. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential. Learn more about working at Sage: sage.com/en-us/company/careers/working-at-sage/Watch a video about our culture: youtube.com/watch?v=h1-vs3zIpncWe celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out at View email address on apply.placed-app.com. Learn more about DEI at Sage: sage.com/en-us/company/careers/diversity-equity-and-inclusion/