Career/Job Search Strategy, Relocation, & OP Coach--Full-time, US-based

Job Description

Job Description:\n\nIMPACT Group is a certified woman-owned career coaching firm based in St. Louis, MO that focuses on relocation, outplacement, and leadership development solutions. Our team of 300+ is united on one idea: People can succeed professionally and personally even through difficult career challenges and transitions. We are building a better world by empowering people to find and grow great careers. As employees transition in, within, and out of a company, IMPACT Group is by their side providing one-on-one coaching, innovative technology, and personalized job search or career development programs to help them find the best career path for them. We are on a mission to maximize human potential in an increasingly tech-enabled world. While partnering with companies of all sizes – large and small, national and global – our business model emphasizes the importance of providing the highest quality of services available to transitioning employees and their families.This is a Full-time, work from home positions which can be located in IL, MO, SC, NC, TX, NJ, or NY. Prefer to fill in the Midwest or Northeast.DescriptionWe have an opening for a full-time career coach to support our relocation and outplacement solutions. This role will be working 100% remotely from a home office with flexibility in setting hours. The Career Coach provides high-impact, technology-forward coaching on career planning, networking, LinkedIn use and optimization, resume development, interviewing, and negotiating skills, and the effective use of AI tools in the modern job search. This is a role for a tech-savvy, AI-aware coach who embraces digital tools to enhance the coaching experience, improve job search outcomes, and empower clients to confidently navigate an increasingly technology-driven employment landscape.Relocation Coaching: Companies purchase our relocation solutions for employees who are moving to other cities for their jobs. The Career Coach / Relocation Consultant serves as the primary point of contact and 1:1 coach throughout the transition by supporting our clients’ employees and their spouses/families as they acclimate to their new locations.Outplacement Coaching: Companies utilize our outplacement services to support employees affected by involuntary separations. Our coaches shape job seekers' next steps to help them find a new career. The Career Coach integrates technology and AI-enhanced strategies into coaching engagements. This includes:Coaching program participants in conducting tech-enabled job searches.Leveraging AI-driven job search platforms and labor market tools.Advising on remote/hybrid work trends and digital networking strategies.Guiding and teaching clients in using AI responsibly, ethically, and effectively for resume development/enhancement, cover letters, LinkedIn optimization, interview preparation, research and job search communications. Coaching on digital presence, applicant tracking systems (ATS), and data-informed job search strategies.Leveraging virtual coaching platforms, analytics, and technology tools to track progress and engagement. Additional Essential FunctionsMaintains proactive contact with assigned participants via phone, email, and meetings.Guides program participants through the coaching process and milestone completion.Advises and coaches on career development, transition issues, and career options.Works directly with Résumé and Research departments to ensure services provided meet identified needs.Coaches on résumé writing, LinkedIn profile, effective marketing techniques, interviewing, and negotiating.Career coaching includes assisting domestic accompanying spouses/partners due to relocation, as well as international job seekers on Visas, so coaching will include alternative options if candidate is unable to legally work in the US.Maintains detailed and timely service delivery records and data (via CRM) for each program participant serviced.Monitors the progress of participants, consults with them on specific subjects to improve their job search skills and knowledge and deals with personal issues that are affecting their careers.Responsible for achieving quality results throughout the relationship with assigned participants; responds to and incorporates quality assurance feedback in fostering professional growth.Incorporates time management techniques and balances program delivery demands to effectively service all recipients.Travel occasionally, including domestic overnight travel to our client locations to deliver workshops or coaching.Group facilitation experience delivering in-person and/or online workshops.Performs other duties as required.RequirementsMinimum three to five years of experience in the delivery of job search strategy/career coaching to individuals in various industries and levels. Experience coaching others in job search. Experience with resume development, interview preparation, career exploration, LinkedIn profiles, and other social media platforms, plus other aspects of job search coaching.Bachelor’s degree in a discipline involving the study of human behavior, counseling, business or related field required; master’s degree preferred.Coaching certification or training is highly regarded.Well-versed in coaching domestic job seekers as well as international job seekers regarding immigration issues, visas, repatriation, and work authorization constraints.Very strong verbal and written communication skills.Able to analyze and appropriately address transitional needs.Highly organized and able to prioritize and fulfill both departmental and positional responsibilities.Understands the local and national job markets.Experience with virtual coaching.Savvy with technology and tech trends. High-speed internet connection on a personal computer; headset with a microphone will be required (for remote work/work from home).Lives within 60 minutes of a major airport.Prefer experience in delivering in-person group training.Benefits include health and dental insurance programs, 401k with company match, and more.Please read more about us at Applicant Data Disclosure & Privacy Notice (GDPR + CPRA) This Applicant Data Disclosure & Privacy Notice (“Notice”) explains how IMPACT Group (“Company,” “we,” “our,” or “us”) collects, uses, shares, retains, and protects personal data in connection with our recruiting and hiring process, including when you apply for a job through our applicant tracking system (“ATS”). This Notice applies to applicants, candidates, and individuals interacting with our recruitment process (“Applicants”). 1) Who We Are (Controller / Business) Company Name: IMPACT Group Address: 12977 North Outer 40 Drive, Suite 300, St. Louis, MO 63141 United States Email: View email address on ziprecruiter.com Phone: View phone number on ziprecruiter.com GDPR Data Controller For individuals located in the European Economic Area (EEA), United Kingdom, or Switzerland, IMPACT Group is the data controller of your personal data. California CPRA Business For California residents, IMPACT Group is a “business” as defined under the California Privacy Rights Act (“CPRA”). 2) Categories of Personal Data We Collect We may collect the following categories of personal data from you, depending on the role and recruitment stage: A. Identifiers & Contact Information • Name, email address, phone number• Mailing address (if provided)• Online identifiers (e.g., IP address, device identifiers) B. Professional & Employment-Related Information • Resume/CV, cover letter, work history, education• Certifications, languages, skills, portfolio, writing samples• References and referral information (if provided) C. Recruiting Process Information • Interview notes, assessment results, communications• Application status, scheduling history, outcomes D. Sensitive Personal Information (Only When Permitted/Required) We may collect limited sensitive personal data only where permitted by law and/or relevant to the hiring process, such as:• Disability or accommodation needs• Work authorization/immigration status (as required)• Diversity/equal opportunity data (optional, where applicable)• Background check results (only after applicable notice/authorization)We do not use sensitive personal information to infer characteristics about you for unrelated purposes. E. Technical & Usage Data (ATS and Website) • Log data, browser type, operating system• Interaction data within our career site/ATS 3) Sources of Personal Data We collect personal data from:• You directly (applications, communications, interviews)• Recruiting sources you authorize (e.g., LinkedIn or job boards)• Referees you provide (where permitted)• Service providers supporting recruiting (e.g., ATS, assessments)• Background check providers (only where applicable and authorized) 4) Purposes for Using Personal Data We use your personal data to:1. Process your application and evaluate your qualifications2. Communicate with you about roles, interviews, and outcomes3. Conduct interviews and assessments (where applicable)4. Verify information provided (e.g., references, work eligibility)5. Perform background checks (only when permitted/authorized)6. Comply with legal obligations, including employment and recordkeeping laws7. Improve our recruiting process, including system administration, analytics, and security8. Maintain talent pools (with your consent where required) 5) Legal Bases for Processing (GDPR) If you are located in the EEA/UK/Switzerland, we process your personal data under one or more of these legal bases:• Legitimate Interests: to manage recruitment, assess candidates, and secure our systems• Contract / Pre-contractual Steps: to take steps at your request prior to entering an employment contract• Legal Obligation: to comply with employment, tax, immigration, and equal opportunity laws• Consent: for certain optional activities (e.g., keeping you in a talent pool, diversity data where required)You may withdraw consent at any time where processing is based on consent, without affecting the lawfulness of prior processing. 6) CPRA Notice at Collection (California Applicants) If you are a California resident, the CPRA requires that we disclose the categories of personal information collected and the purposes for which it is used.We collect the categories listed in Section 2 above for the business purposes described in Section 4, including:• recruiting and hiring decisions,• security and fraud prevention,• legal compliance,• internal operational purposes.We do not sell your personal information.We do not share your personal information for cross-context behavioral advertising (as defined by the CPRA). 7) How We Disclose/Share Personal Data We may disclose personal data to:A. Internal Stakeholders• HR, recruiting staff, hiring managers, and interviewers• Internal legal, IT, finance, and security staff (as needed)B. Service Providers / ProcessorsWe use vetted third-party providers that support recruitment, such as:• Applicant Tracking System provider• Interview scheduling tools• Video conferencing platforms• Skills/assessment providers• Background check providers (where applicable)These parties are required to use personal data only to provide services to us and to protect it appropriately.C. Legal and Compliance DisclosuresWe may disclose data if required to comply with law, regulation, legal process, or government requests, or to protect rights and safety.D. Corporate TransactionsIf we are involved in a merger, acquisition, or asset sale, your data may be transferred as part of that transaction, subject to confidentiality protections. 8) Automated Decision-Making We do not make hiring decisions based solely on automated decision-making that produces legal or similarly significant effects.If we use automated tools to assist with recruiting (for example, to help sort applications), they are used with human review and appropriate safeguards. 9) Data Retention We retain applicant data only as long as reasonably necessary for recruiting and legal compliance.Typical retention periods:• Unsuccessful candidates: [e.g., 1–3 years] after the hiring decision• Hired candidates: data may be transferred into personnel files and retained per employment record retention rules• Talent pools: retained until you request deletion or after [e.g., 2 years] of inactivity, whichever occurs firstRetention may vary by jurisdiction and legal requirements. 10) International Transfers (GDPR) Because we are U.S.-based, your information may be transferred to and processed in the United States or other countries where we or our service providers operate.Where required under GDPR, we use appropriate safeguards such as:• Standard Contractual Clauses (SCCs) approved by the European Commission, and/or• Other legally recognized transfer mechanismsYou may request more information about these safeguards by contacting us. 11) Your Rights A. GDPR Rights (EEA/UK/Switzerland)You may have the right to:• Access your personal data• Correct inaccurate or incomplete personal data• Request deletion (“right to be forgotten”)• Restrict processing• Object to processing (including based on legitimate interests)• Data portability (where applicable)• Lodge a complaint with your local supervisory authorityB. CPRA Rights (California Residents)You may have the right to:• Know what personal information we collect, use, and disclose• Access specific pieces of personal information• Delete personal information (subject to exceptions)• Correct inaccurate personal information• Limit the use and disclosure of sensitive personal information (where applicable)• Not be discriminated against for exercising your privacy rightsTo exercise your rights, contact us using the information in Section 12. 12) How to Submit a Privacy Request To exercise privacy rights, please contact:Email: View email address on ziprecruiter.com Subject Line: “Applicant Privacy Request”Mail: 12977 North Outer 40 Drive, Suite 300, St. Louis, MO 63141 United StatesWe may need to verify your identity before fulfilling your request. If you use an authorized agent (California), we may request proof of authorization. 13) Security Measures We use reasonable administrative, technical, and organizational safeguards designed to protect applicant data, such as access controls, encryption (where appropriate), and vendor security requirements.No system can be guaranteed 100% secure, but we work to protect your personal data against unauthorized access, loss, misuse, or alteration. 14) Equal Opportunity and Optional Demographic Data Where permitted or required, we may request optional demographic information (e.g., gender, race/ethnicity, disability status) to support equal employment opportunity reporting and diversity initiatives.Providing this information is voluntary (where applicable) and will not affect hiring decisions. 15) Children’s Privacy Our recruiting process is not intended for children under 16, and we do not knowingly collect personal data from child