Service Desk Quality Analyst II — CSAT & QA Excellence
$21 - $43.27 per hourASM Research, An Accenture Federal Services Company
ASM Research, An Accenture Federal Services Company in San Antonio, Texas, is seeking a Service Desk Quality Analyst to monitor and evaluate IT service desk interactions for compliance and quality assurance. The role involves tracking performance metrics, providing coaching to agents, and ensuring high-quality customer support. The ideal candidate will have an Associate’s Degree or equivalent experience and 5-8 years in quality assurance roles. Familiarity with ticketing systems and exceptional analytical skills are essential. The compensation ranges from $21 to $43.27 per hour based on experience and qualifications. #J-18808-Ljbffr ASM Research, An Accenture Federal Services Company
Vacancy posted 2 days ago
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