Cashier / Custom Craft Associate

Cashier / Custom Craft Associate

We are seeking a reliable and creative Cashier / Custom Craft, Design & Engraving Associate for our retail hardware store. This dual-role position combines traditional cashier and customer service duties with hands-on support for crafting projects, including vinyl work, heat pressing, laser engraving, and basic design. The ideal candidate enjoys helping customers with hardware needs while also assisting with or producing custom vinyl graphics, heat-transferred items, laser-engraved products, and related design work.

Key responsibilities include:

• Operating the point-of-sale (POS) system accurately, processing transactions (cash, credit, etc.), handling returns/exchanges, and maintaining cash drawer accountability.
• Delivering excellent customer service: greeting shoppers, answering questions about hardware products, tools, and supplies, and assisting with locating items.
• Supporting daily store operations, including stocking shelves, keeping sales floors and work areas clean and organized, and performing light inventory tasks.
• Assisting with or performing custom craft and design services, such as:
• Vinyl cutting and application (adhesive vinyl, HTV, etc.)
• Heat-press operations for apparel, signage, or promotional items
• Laser engraving on various materials (wood, acrylic, metal, etc., as applicable)
• Basic design work or file preparation to support customer projects
• Helping maintain crafting supplies, vinyl inventory, heat-press equipment, laser engraving machinery, and related tools in good working condition.
• Following all store policies, safety procedures (especially around heat-press and laser equipment), and cash-handling guidelines.
• Performing other duties as assigned to support the team and enhance the customer experience.

Qualifications and requirements include:

• Prior cashier, retail, or customer service experience preferred.
• Hands-on experience with one or more of the following: crafting, vinyl cutting/application, heat-press operation, laser engraving, and/or graphic design.
• Comfortable learning and working with common hardware store products and tools.
• Strong attention to detail, accuracy with money handling, and ability to multitask in a fast-paced retail environment.
• Reliable, punctual, and available for flexible part-time hours (including evenings, weekends, and some weekdays as needed).
• Ability to stand for extended periods, lift up to 2540 lbs occasionally, and work safely around equipment.
• Basic computer proficiency (POS training provided; design software familiarity a plus).

Preferred skills include:

• Experience with vinyl cutters, heat-transfer vinyl (HTV), adhesive vinyl, or sublimation.
• Familiarity with laser engraving software, machine operation, and material settings.
• Basic graphic design skills (file setup, vector work, or common design software).
• Knowledge of creating custom apparel, signs, decals, personalized gifts, or promotional items.
• Prior experience in a hardware, craft, or maker-space retail environment is a plus.

This role offers a unique opportunity to blend retail customer service with creative, hands-on custom work in a supportive hardware store setting.