Access Services Scheduling Specialist

Job Title

The Scheduling Specialist schedules outpatient diagnostic procedures like radiology and imaging. They validate outpatient orders and capture patient demographic and insurance information.

Essential Functions of the Role

• Contacts patients or providers for outpatient diagnostic procedures.
• Contacts patients to schedule outpatient diagnostic procedures.
• Collects patient demographic and insurance information during scheduling phone call with provider or patient.
• Validates insurance is in network with the provider.
• Compiles patient information such as diagnosis, reason for procedure, medications, allergies and other applicable information prior to scheduled procedure.
• Monitors inbound orders to ensure validation and proper routing. This ensures patients are contacted promptly to schedule procedures.
• Contacts department affected by schedule adjustments to ensure patient is prepared and necessary personnel and equipment are available.
• Meet telephone system metrics and department productivity standards. This includes call length, answer time, and number of calls taken in a specific period.

Key Success Factors

• Must consistently meet performance standards of production, accuracy, completeness and quality.
• Requires good listening, interpersonal and communication skills, and professional, pleasant and respectful telephone etiquette.
• Maintain a professional demeanor in a stressful, emotional environment with behavioral health and suffering patients, including life/death situations.
• Must exhibit high empathy and communicate well with patients and families during trauma. Demonstrate exceptional customer service skills.
• Demonstrates ability to manage multiple, changing priorities in an effective and organized manner.
• Excellent data entry, numeric, typing and computer navigational skills.
• Basic computer skills and Microsoft Office.

Qualifications

• EDUCATION - H.S. Diploma/GED Equivalent
• EXPERIENCE - Less than 1 Year of Experience