Application Technical Specialist I

Overview Job Title: Application Technical Specialist I. Location: 935 Douglas Pike, Smithfield, RI 02917. This is a technology rollout call center, and all assignments involve taking or making calls for multiple technology projects. The role provides first-level troubleshooting support to contractors/vendors on-site implementing the hardware. The position involves taking calls from technicians, vendors, and contractors who are implementing technology in stores (this is not a typical customer/consumer call center). This job posting is for an 8-hour shift that could fluctuate to accommodate night-time projects and different time zones. Paid training is 5 days a week onsite in the office. Training shift times may differ for each candidate, but will be communicated prior to starting. Start date may be sooner than specified. Responsibilities Taking or making calls for multiple technology projects. Providing first-level troubleshooting support to contractors/vendors on-site implementing the hardware. Taking calls from technicians, vendors, and contractors who are implementing technology in the stores. Receiving calls through a queue and making outbound calls as required. Updating a tracking application and performing system validations as calls are handled. Providing updates via email, Excel, etc., when not handling calls. Handling multiple technical rollout projects simultaneously. Providing on-site field technicians first-level technical support for troubleshooting issues encountered in stores during technology implementation or upgrades and ensuring project implementation protocols are followed. Qualifications A minimum of 1 year of relevant work experience. A minimum of a High School Diploma or GED required. Clear, accurate, and tactful communication, both verbal and written. Basic troubleshooting and problem-solving skills. Working knowledge of Microsoft Outlook, Word, and Excel preferred. IT hardware installation experience preferred, but not required. Work Schedule Monday–Friday 4:00 AM – 12:30 PM. This job posting is for an 8-hour shift that could fluctuate to accommodate night-time projects and different time zones. You must be willing to move around your shift times as required by project needs. Advanced notice will be given if your shift is changing. #J-18808-Ljbffr Nichols College