Adoption Specialist (Hybrid)

Job Requisition ID #

26WD95394

Position Overview
Autodesk is transforming the construction industry with cloud solutions that enable customers to work smarter and prepare for the future. As an Adoption Specialist within the Autodesk Emerging Business organization retaining and expanding our construction customers is one of our most important tasks. Within Emerging Business Customer Success, we understand that enabling continuous adoption of our cloud solutions and fulfilling our customers' desired business outcomes is critical to building lasting relationships with our customers and ultimately driving revenue for Emerging Business.


This role focuses on structured, high-volume engagement supported by data insights, targeted outreach, and repeatable onboarding and adoption motions. You will guide customers through early adoption, monitor engagement, and intervene when usage is low. You will provide actionable guidance, share best practices based on intended workflows, and ensure customers achieve meaningful value from their Autodesk investment. You will report to the Territory Adoption Manager and collaborate closely with partners and internal teams to support retention, expansion and customer outcomes.


Responsibilities


Customer Engagement & Adoption Guidance:

• Assess customer health and renewal risk using digital tools, reports and usage insights
  
  
• Support customers during onboarding, product changes, and new feature adoption with accurate and up-to-date product knowledge
  
  
• Provide customers with guidance that aligns with their workflows and intended use cases to help them achieve measurable outcomes
  
  

Driving Value, Growth and Expansion Readiness:

• Support customers in getting the most value from their Autodesk solutions and recognize when their needs may require additional capabilities, partnering with internal teams where appropriate
  
  
• Recognize friction points or gaps in usage and recommend appropriate next steps
  
• Share customer trends and insights that help strengthen and scale adoption programs across the region
  

Internal Collaboration & Documentation:

• Document customer engagement, actions, and opportunities thoroughly in Salesforce
  
• Work with internal teams to deliver cohesive guidance and ensure aligned execution on customer objectives
  
  
• Support escalations by providing contextual insights and coordinating effective follow-up actions
  

Minimum Qualifications

• Bachelor's degree or equivalent experience
  
  
• AEC software knowledge and/or relevant AEC industry experience
  
  
• Two to four years in Adoption, Renewals, Inside Sales, Technical Support or similar customer-facing roles
  
  
• Passion for technology with strong technical aptitude and willingness to learn new tools quickly
  
• Experience managing a high-volume account portfolio within structured processes
  
  
• Ability to handle escalated customer situations and communicate effectively across different organizational levels
  
  
• Strong organizational, follow-up, and time-management skills
  
  

Preferred Qualifications

• Degree in Engineering, Architecture, Construction Management, or related fields
  
  
• Experience supporting SaaS adoption or digital onboarding programs
  
  
• Familiarity with Autodesk Construction Cloud or similar technologies
  
  

The Ideal Candidate

• The ideal candidate is curious, proactive, and motivated by helping customers succeed with technology
  
• You enjoy learning new capabilities as products evolve and can translate that knowledge into clear, actionable guidance
  
  
• You are comfortable engaging with many customers across a variety of scenarios and can build relationships rooted in trust
  
• Experience in the construction industry strengthens your ability to understand customer workflows and support meaningful adoption
  
  

Learn More

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

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