ATM Support Specialist

Job Description

Job Description

Description:

The ATM Support Specialist is responsible for assisting with the daily operations of the ATM operations. Additionally, this role will provide support in Cash-in-Transit (CIT) services when not needed for ATM projects. This role will assist in providing support for all ATM operations in Grizzly Security’s service areas. This includes ATMs owned by Grizzly Security and ATMs owned by Grizzly Security’s customers. This role will also provide support to CIT staff who are in need of troubleshooting expertise. In addition to ATM responsibilities, this position will have a substantial role as a CIT Armed Guard. This position reports directly to the Branch Supervisor/ATM Fleet Coordinator.

Responsibilities

1. Cash in Transit:
   • Operate and drive an armored truck to transport valuables safely.
   • Ensure the security and safety of the vehicle and its contents.
   • Follow all security protocols and procedures during transit.
   • Provide exceptional customer service to all customers while performing CIT duties. 
   • Maintain a clean driving record and adhere to all traffic laws.
   • Capable of maintaining situational awareness at all times.
   • Filling Grizzly Security’s customers ATM and ITMs along with providing first line maintenance.
2. ATM Related Duties:
   • Assist the ATM Fleet Coordinator with all tasks related to Grizzly Security’s ATM fleet and provided services. 
   • Install new ATMs at designated locations.
   • Replace parts and perform routine maintenance on ATMs.
   • Load software and perform updates on ATM systems.
   • Troubleshoot and resolve technical issues with ATMs.
   • Fill ATMs with cash and ensure they are operational.
   • Perform any other tasks related to the operation and management of the ATM fleet.
   • Willingness to travel to off-site ATMs as needed. This may include overnight travel plans. 
   • Assist ATM Fleet Coordinator in documentation of ATM repairs and services. 
3. Training and Development:
   • Continual participation in training programs, conferences and courses to stay current with industry trends, standards and technologies. This may require out of state travel. 
   • Train new employees on ATM operations and processes. 
   • Serve as a resource for Grizzly Security employees regarding ATM related operations and troubleshooting. 
   • Mentor and support staff to improve their skills and efficiency.

Requirements:

Qualifications:

• Education : High school diploma or equivalent.
• Experience :
  • Minimum of 1 year of experience in CIT or ATM support positions.
  • Experience in CIT services is a strong advantage.
• Skills :
  • Willingness to learn. 
  • Excellent attention to detail and accuracy
  • Technically inclined with a strong understanding of ATM hardware and software.
  • Excellent problem-solving skills.
  • Comfortable working in tight, confined spaces.
  • Proficient in cash transportation procedures and security protocols.
  • Good communication and interpersonal skills.
  • Ability to work under pressure and handle stressful situations calmly.
  • Proficiency with Microsoft Office programs.

Physical & Other Requirements:

• Ability to work in a high-security environment.
• Must pass background checks, including criminal history, drug testing, and credit checks.
• Must be licensed or have the ability to obtain a license through the State of Montana Private Security Program with a firearm endorsement.
• Must be licensed to operate a motor vehicle. 
• Ability to work flexible hours, including nights, weekends, and holidays.
• Must be physically fit to handle the demands of the job, including standing for extended periods, lifting heavy cash containers (up to 60 lbs.), and operating armored vehicles.

Grizzly Security Armored Express, Inc. is committed to providing the highest level of service to our clients. With this in mind, there are some core expectations that we hold for our employees that have been outlined in this job description. These expectations are meant to be a starting point for offering high quality service to both internal and external customers and are not all-inclusive. 

All job requirements in this job description indicate the minimum level of knowledge, skills, and/or abilities deemed necessary to perform the job competently. Job descriptions are an overview of the duties, responsibilities and requirements of the position. Employes may be required to perform other job-related assignments as requested.